Responsible for managing overall IT Day to day operations to improve infrastructure costs, performance and end user satisfaction
Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations
Ensure system performance and SLAs are met
Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands
Implement IT continuous improvement programs
Lead IT asset management team to ensure assets full lifetime cycle value is achieved
Manage strategic relationships with key IT product and service providers
Provide in depth technical expertise for both tactical and operational initiatives
Provision in close cooperation with third party service provider an IT infrastructure that is suitable for the group to access and use their business applications
Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects
Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
Analyze and predict trends and develop long range plans designed to maintain cost effectiveness
Participate in IT strategy planning activities
Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness
Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks
Work closely with project team members line managers for time allocation and prioritization
Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs
Requirements
At least 12-15 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations.
Minimum of bachelor’s degree in Computer Science, Information Systems, or equivalent education
Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration, VMware, Nutanix, NAS, SAN, Storage Devices, DR
Strong management and people development skills
Should have Infrastructure pre sales experience with any of the 2 mentioned OEMs – Cisco, DellEMC, HPE, Nutanix.
Should have basic understanding of MS Visio, Microsoft platforms, active directory, virtualization and HCI.
