Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organizations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success.
We provide our clients with the insight to focus resources and ensure they are prepared to resolve the issues and crises that occur in any ambitious global organization.
We go beyond problem-solving and give our clients the insight and intelligence they need to realize opportunities and grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.
Working with our clients our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
Requirements
The Infrastructure & IT Operations Manager will lead a group of infrastructure and network engineers globally geographically dispersed, providing incident resolution and proactive preemptive maintenance, while acting as a technical liaison between IT and the business.
What You'llDo:
- Work with complex systems infrastructure and make modifications based on their analysis of technical requirements.
- Organize, manage and monitor Azure cloud systems (IaaS, PaaS, SaaS & Containerisation) ensuring they are optimised, scalable and remain cost efficient.
- Install, configure, test and maintain network architecture. Including but not limited to switches, routers, firewalls and SD-WAN.
- Work in coordination with enterprise-wide stakeholders in aligning business needs to IT requirements
- Leading a team of infrastructure operations engineers, identify personnel development needs and driving enhanced productivity.
- Hiring, developing, and retaining great talent.
- Measuring, monitoring, and maintaining the team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Written and verbal communication with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
- Planning the onboarding of new technologies and services, and improving the level of support provided for existing ones.
- Developing and maintaining policies, procedures, and processes within a formal ISO 27001/ITIL framework.
- Responding to inquiries, escalations, and establish partnerships with key customers and service owners.
- Regularly review capacity of the infrastructure domain and raise cost-justified recommendations for dealing with issues before they impact the business.
- Recommend, cost-justify and lead execution of modifications to the existing infrastructure to improve efficiency, reliability, and performance.
- Experience and/or qualification relating to leading enterprise technologies such as Azure, Entra ID, Active Directory, Intune, Azure Files, as well as exposure to a wide variety of technical products and issues.
- Technical troubleshooting and strong analytical skills
- Project manage multiple initiatives simultaneously in an operational environment.
- Ensure 100% compliance with defined CAB and root cause analysis processes.
- Proven ability to operate in an extreme high pressure dynamic fast paced situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
- Experience communicating cross-functionally and across management levels informal and informal settings
- Experience in making data-driven decisions
Who You Are:
- Minimum 5 years of experience in Infrastructure Operations Management roles including networking, server, storage, data centers and cloud.
- The Manager of Infrastructure Operations must be a strong leader and communicator with exceptional analytic and problem solving skills.
- Experience from large scale global enterprise organizations
- Experience with the planning and communicating the enterprise infrastructure Roadmap - include details with Azure, Operating Systems, Capacity, Desktop Architecture, Alert Monitoring, Problem Determination, Incident Management, Backup/Recovery.
- Strong collaborator, communicator and leader
- Web technologies (devices, servers, cloud instances, and networking protocols that enable applications and data) experience to include building an enterprise architecture
- Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools
- Experience in ITIL and ISO 27001 Frameworks
Essential
- Minimum 5 years of experience in Infrastructure Operations Management roles including networking, server, storage, data centers and cloud.
- The Manager of Infrastructure Operations must be a strong leader and communicator with exceptional analytic and problem solving skills.
- Experience from large scale global enterprise organizations
- Experience with the planning and communicating the enterprise infrastructure Roadmap - include details with Azure, Operating Systems, Capacity, Desktop Architecture, Alert Monitoring, Problem Determination, Incident Management, Backup/Recovery.
- Strong collaborator, communicator and leader
- Web technologies (devices, servers, cloud instances, and networking protocols that enable applications and data) experience to include building an enterprise architecture
- Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools
- Experience in ITIL and ISO 27001 Frameworks
- Experience in producing implementation documents (e.g. new office setup)
- Extensive VPN and Global network routing implementation and support
- Experience supporting network Technologies such as LAN switching/Routing, Firewalls , SD-WAN and Load Balancers
- Proven analytical and problem-solving skills
- Strong documentation skills
- Organized, methodical and self-motivated
- Ability to visualize and analyze problems affecting multiple systems/locations
- Keeping abreast of industry trends and new technologies
- Takes the initiative to proactively resolve issues within own remit and recognises when escalation is required
- Uses own knowledge and experience to make sounds judgements or assist others with sound judgements
- Considers the regional and global implications of what we do in our own areas of responsibility
- Identifies and builds relationships across team and region
- Understands need to work within project scope, including price
- Shows understanding of others in order to influence as appropriate
