Information Technology Support Specialist

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

Texas Health Action seeks an IT Support Specialist to assist in maintaining our IT infrastructure, user accounts, and applications. Reporting to the Director of IT, you will collaborate with IT staff and our Managed Service Provider (MSP) to ensure optimal system uptime. You will also provide technical support, track IT assets, and respond to IT requests. This hybrid position requires proficiency in remote support.

Core Functions

Asset Management

·       Maintain an accurate and up-to-date asset database in Asset Panda.

·       Ensure hardware inventory accuracy across tools (Asset Panda and Intune).

·       Procure IT equipment as needed.

·       Adhere to asset disposal procedures.

·       Assist with hardware receiving and tracking.

·       Properly code purchased assets in IT and Accounting systems.

·       Monitor and initiate purchases, based on IT inventory levels.

User and Account Management

·       Onboard and offboard employe, including network access and account management.

·       Conduct user profile audits, ensuring cancellation of any unused licenses and accuracy of contact information.

·       Distribute and configure IT equipment.

·       Train new employees on basic PC use.

General IT Support

·       Manage and resolve IT tickets using Jira Service Management.

·       Contribute to IT projects and initiatives.

·       Provide end-user support for software and hardware.

·       Install and configure IT equipment and software.

·       Maintain and update software applications.

·       Stay current on IT trends and technologies.

·       Coordinate with the MSP to resolve IT issues.

·       Escalate IT issues to IT team and MSP as needed.

Compensation

Based on job duties and requirements, this position has an hourly range of $25.00 - $28.00 per hour. Initial placement will be based on hired candidate's qualifications and relevant experience.

Applicant Information:

• Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

Education and Experience

·       High school diploma or GED.

·       2+ years of IT asset management or related IT experience.

·       Experience managing hardware or software licensing.

·       Proficiency in Microsoft Office Suite.

·       Strong organizational and analytical skills.

·       Strong communication skills.

Preferred:

·       3+ years’ experience in a similar role.

·       Experience with asset management software.

·       Helpdesk experience.

·       Healthcare setting experience.

Skills and Abilities

·       Strong technical skills, including asset management and IT infrastructure knowledge.

·       Excellent communication and interpersonal skills.

·       Strong problem-solving and analytical skills.

·       Strong organizational skills.

·       Attention to detail.

Physical Requirements/Environmental Conditions

·       Ability to communicate effectively.

·       Ability to perform repetitive motions.

·       Ability to lift up to 12 pounds.

·       Minimum visual acuity to complete tasks.

·       Ability to work in a standard office environment.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Short Term & Long Term Disability
• Training & Development
• Parental Leave
• Longevity Pay