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Tegra Global

Information Technology Support Manager

Ciudad Arce , El Salvador
full-time

Responsible for the Information Technology infrastructure of El Salvador which provides IT services such as end-user service desk support, server, and network infrastructure administration, telecommunications support, and vendor management, and procurement.

The IT Infrastructure Manager will be a leader within the Technology Solutions Delivery organization providing strategic direction and day-to-day leadership and management to a group of IT System Engineers, IT Support Engineers, and Service Desk Technicians.

JOB DUTIES

  • Manage the day-to-day activities, goals, and training for the current EL Salvador IT resources
  • Optimize costs of organization-wide infrastructure services through internal and external vendors and partners.
  • Leads the design, specification, configuration, installation, and maintenance of local area network hardware, software and telecommunication services, and internet providers.
  • Facilitates communication between management, staff, and customers to ensure an effective approach to the implementation of IT solutions.
  • Research and recommend purchases on hardware purchases and negotiate with vendors to ensure cost-effective purchasing decisions.
  • Monitor system health/availability using existing tools.

 

SKILLS & QUALIFICATIONS

  • 8-10 years of IT infrastructure experience
  • 4-5 years of supervisory experience, management a plus
  • 2 -3 years experience with configuring, and maintaining Cisco Meraki Networking hardware, including Next-gen Firewalls, Layer3, and Layer 2 Switching and Wireless Access Points or similar technology
  • 2-3 years experience with Server virtualization technology and cloud technology
  • 1-2 years experience with Monitoring tools and Backup and disaster recovery solutions
  • 1-2 years of experience with Administrating Active Directory across the organization
  • 2-3 years experience with Office365 Environment (managing company tenant, user licenses, and Azure AD)
  • Bilingual – English professional speaking

 

EDUCATION REQUIREMENTS

  • Bachelor's Degree in Information Technology or equivalent work experience
  • Microsoft, Cisco, ITIL Certifications are a plus

 

 

Internal applications will be considered within the first 5 business days

Tegra Global

Reshaping the clothing industryTegra is reshaping the clothing industry. We're a driving force that's changing the way things have always been done, for the better. We're changing the face of manufacturing stitch by stitch. And we're just getting started.Our team is full of bold ideas, and we put them into action with sound strategy. This means we use lean supply chains and sustainable practices to create the best products.We're doing this by keeping merchandise in the Western Hemisphere and building supply chains that don't waste capital. Instead, we consolidate resources, remove fragmentation, integrate vertically, and create quicker product turnarounds. This makes us able to produce high quality, cutting edge products that don't waste resources and bring our customers the most value.

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