Information Provision Officer (Internals only) - Idleb Syria - SYNAT

General Description of the Programme:

GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.

GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.

Job purpose:

The Information Provision Officer (IPO) will support GOAL’s Accountability and Transparency activities. GOAL is committed to ensuring that all community members, including beneficiaries, have access to accurate and relevant information about our activities. The IPO will coordinate the various information provision channels to achieve this goal, including collecting, summarizing, and developing audio and visual content, and supporting innovative methods to enhance information sharing with the community.

The IPO will report directly to the Accountability Deputy Coordinator and will coordinate closely with accountability colleagues and other departments to ensure timely and accurate transparency activities.

Duties, objectives and competencies

• Work closely with the Accountability Deputy Coordinator to identify the information needs of the community and develop an information provision strategy to address these needs.
• Continuous communication with various programs and departments to obtain the information and updates that are required for the target communities.
• Maintain and generate content for all GOAL Information-Provision channels, ensuring they remain up-to-date and accurate.
• Produce graphic designs for posters, flyers, and other materials to visually share information about GOAL’s activities.
• Develop and produce audio and video messages to be shared through various platforms, including social media and community speakers.
• Collaborate with Outreach Teams to train and support them in targeted information provision efforts, supplying them with precise and relevant messages about GOAL’s work.
• Develop and maintain a messaging system for sharing information with community stakeholders, including Local Councils and Mukhtars.
• Analyse the effectiveness of information provision channels and testing new ways to share information, such as improved use of posters, mobile/static speakers, information provision volunteers, and digital tools.
• Ensure proper record-keeping and reporting of accountability data related to transparency activities and report on relevant accountability indicators as requested.
• Develop and maintain a feedback loop with community members to assess the effectiveness of information provision efforts and adjust strategies as needed.
• Develop and implement crisis communication strategies to ensure timely and accurate information dissemination during emergencies.
• Support in developing the Information Provision content in AAP training materials.
• Ensure effective communication and information flow among accountability departments (verification, CFM, outreach) and program departments.
• Support community engagement efforts by innovating.
• Any other relevant tasks required by the line manager.

Essential Requirements:

• 3rd year student or college degree (Diploma) equivalent to 2 years university.
• At least 5 years of experience in the NGO or humanitarian sector,
• A minimum of 3 years in a role related to information provision or media.
• At least 3 years of experience as a GOAL staff member.
• A minimum of one year experience in administering social media platforms, pages, or channels, and developing content for them.
• Demonstrated experience using tools for graphic, audio, and video design.
• Full professional competency in Microsoft Office suite.
• Knowledge and experience using Power BI or similar tools.
• Excellent visual design sense regarding the clear and accurate presentation of information.
• Strong analytical and reporting skills.
• Excellent Arabic language skills (spoken, written, and reading).
• Strong understanding of humanitarian principles, and familiarity with Accountability to affected population and the Core Humanitarian Standards (CHS).
• Proven experience in capacity building and training others on new concepts or tasks.
• Ability to explore new ideas.
• Strong interpersonal skills and the ability to work as part of a team as well as independently.
• Ability to manage a demanding workload and remain calm under pressure.

Desired Requirements:

• Good English language skills (spoken, written, and reading).
• One year of experience in accountability activities.

Interested? Then apply for this position via clicking on the "apply now" button and fill out the application form. All applicants must send a Cover letter and an updated CV (no longer than four pages). Both must be in English.

Please note that only shortlisted candidates will be contacted.

GOAL has the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with GOAL at the same grade level and with similar job descriptions, experience, and educational requirements.

Qualified female candidates are strongly encouraged to apply.

The application deadline is 03 October 2024 however, you are encouraged to apply immediately as we will be reviewing applications on a rolling basis, therefore we may withdraw the position before the advertisement’s closing date if a suitable candidate/s is identified.

Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment is requested from you at the application or any stage of the recruitment process, please do not respond.  

GOAL does not accept any responsibility for the accuracy, errors or omissions of any of the information contained in translated advertisements by an independent party on other sites or through other channels.

General terms and conditions

Safeguarding

Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

• Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behavior protocols.
• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
• Report any concerns about inappropriate behavior of a GOAL staff or partner.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated.  Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible.  This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date.  We would therefore advise interested applicants to submit an application as early as possible.

Thank you.