Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
Navarino Dunes is looking for an Information and Activities Booking Center Agent. The selected candidate will deliver outstanding customer service that meets or exceeds guests’ expectations by utilizing their skills and knowledge to provide information, facilitate bookings, and implement retail sales in direct collaboration with all hotel departments and TPOs. They will actively promote the unique features of the resort to enhance the guest experience.
Responsibilities
- Advise and inform guests on all activities and restaurant choices. Tailor-make suggestions to guests always offering memorable experiences. Arrange bookings with relevant operators.
- Organize, record, order stock for merchandise, coordinate product transfers from storage to shop & perform inventory. Ensure cleanliness, relevant visual merchandising and promote and upsell all products to guests. Ship items in cooperation with purchasing department. Make orders via MC for retail & Events.
- Implement daily & weekly reporting to Management Team via email. Keep detailed records on number of bookings, reservations & income of all activities & events. Insert comments within OPERA with all pre arrival (incl. restaurants) & on the spot bookings/guest.
- Organize and send all internal email communication with all relevant departments in regard to scheduled cultural activities as per the Weekly Events' Calendar or Press Trips' itineraries and bookings.
- Welcome operators and coordinate the activities' implementation on the spot.
- Communicate regularly and efficiently with Management Team on all operational issues. Make recommendations for updating and new services & assist in special projects
- Handle complaints effectively after relevant guidance by Management Team and insert promptly in GXP.
- Use effectively, update and follow up on all reservations through financial platforms (Opera, TripAround etc.)
- Follow up on all bookings, special requests (cakes, guests’ requests, last minute booking etc.) until event/request is completed.
- Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times.
- Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news
Requirements
- Previous experience in customer service within luxury hospitality is preferred.
- High school diploma, Associate’s Degree (IEK), or a two-year technical certificate.
- Familiarity with hotel operational systems (e.g., Afrodite, MC, OPERA, Bookatable, Mob App, Triparound).
- Proficient in computer applications (Word, Excel, etc.) and internet/web navigation.
- Strong multitasking abilities.
- Experience organizing cultural events.
- Effective selling and upselling skills in retail and business settings.
- Proficient in written and verbal English.
- Excellent customer service skills.
- Strong communication skills, including spoken, written, and email etiquette.
- Solid problem-solving abilities.
- Strong negotiation skills.
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies
