Join us as a Regional Product Expert, the key link between our customers and internal teams in our office in Leuven. You'll tackle diverse technical challenges, provide innovative solutions, and ensure seamless support across global regions.
Role & Responsibilities:
- Serve as the primary technical liaison for customers inquiries, collaborating with our internal service, sales, and global solutions teams.
- Deliver technical support and solutions to our service organisation.
- Assist in offer clarifications, spare parts needs, and service time estimations.
- Conduct training sessions and develop training materials and documentation.
- Manage customer escalations and ensure timely issue resolution.
- Support new product integration, ensuring field services engineers are prepared for product launches.
- Allocate time as follows: 20% customer visits, 40% desk support, 20% process and platform improvement, and 20% training.
About You:
- Bachelor's degree in Electrical or Electro-Mechanical Engineering.
- Recent graduates or relevant experience welcome.
- Strong organisational and problem-solving skills.
- Excellent communication and leadership abilities.
- Ability to understand and relate to customers perspectives across different cultures and regions.
How to apply:
If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence.
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, colour, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.
