Independent Moderator - Monterrey, Mexico (Onsite)

Work Load/ Hours: 40 hours, mostly  on weekends, and Night Time (until 9PM)

Engagement Model: Freelance / Independent Contractor

Project Duration: approx. 2-4 weeks

Estimated Start Date: Immediately

We are seeking a motivated Onsite Moderator to join our team. As our Onsite Moderator you will be working out of our office in Monterrey, Mexico, assisting and guiding participants for our Study. You will work directly with participants to ensure the proper execution of study requirements.

This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence technology.

Work Summary
Moderators will work directly with participants to ensure the proper execution of study requirements. The primary responsibility is to moderate user sessions and provide updates to the other members of the production team, as well as troubleshoot any technical issues. We are looking for people with excellent communication skills, diligent, detail-oriented, and who can work independently. The successful candidate is a team player who thrives in a fast-paced work environment with experience in customer service.

Work Responsibilities

• Understand project provided documentation to assist participants
• Interact with participant(s) and lead them through data collection projects
• Acknowledge and resolve participants’ issues, escalate unsolved issues
• Capture data for the assigned project aiming to reach the targeted daily goal
• Use client tools to label/tag data
• Convey session details to the Project Manager and Production team
• Communicate and coordinate with the project team
• Interact with various hardware & software

Qualifications

• Experience working in customer support  
• Ability to maintain a positive and professional attitude towards participants
• Integrity and strong work ethic
• A quick thinker with creative problem-solving skills
• Proactive decision maker
• Goal driven and objective mindset, high attention to detail
• Report creation, monitoring and updating
• Clear communication skills
• Team player