We're Cruise, a self-driving service designed for the cities we love.
We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.
Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.
Cruise is looking for an empathetic, safety-obsessed Incident Expert to remotely handle collision response, law enforcement requests, potential vehicle issues, and all other non-nominal events for autonomous vehicles. This person will play a vital role in these high-stake tasks. This role is for people who are passionate about safety, customer experience, and interested in playing a vital role during critical moments of our Autonomous Vehicle rides.
What you’ll be doing:
Performing all standard Remote Assistance Responsibilities, including monitoring driverless AVs and assisting them with planning and perception
Interacting with passengers, law enforcement officers, OnStar representatives in the event of a collision or potential medical emergencies
Maneuvering the AV and changing AV settings in potential emergency situations and in response to customer or law enforcement requests
Escalating potential AV, software, and other safety issues to the appropriate teams, including dispatching Field Response agents as needed
Participate in simulations to include emergencies and medical emergencies
Providing R&D support for both immature tools and immature operations, which includes providing feedback on prototypes and testing and improving upon standard operations procedures
Performing additional ad hoc responsibilities in support of Remote Assistance operations
One year minimum of direct work experience in a customer-facing role via written and verbal modes of communication
Excellent communications skills in spoken and written English
Ability to type a minimum of 35 wpm
Ability to perform under pressure and keep others calm under stressful situations
Enthusiasm for continuously improving our processes, and comfort with the change that comes with supporting a completely new team with nascent products and processes
Successfully complete a background check, drug screen and DMV Motor Vehicle Record check. MVR screen includes being licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active California or Arizona Basic Class C driver's license or license encompassing Class C vehicles, and having no more than one point on driving record
High attention to detail and strong execution skills
Comfortable and experienced with software technology, including Google Suite, Confluence, and CRM tools
Ability to work on-site at a Cruise-assigned office
Enthusiasm for driverless cars
Ability to focus on monitoring a vehicle via software tooling
Ability to sit or stand in a dimly lit control center for up to eight hours per shift
Ability to use keyboard, mouse and screen for up to eight hours per shift
General Vision: Requires the ability to perceive the nature of objects by the eye
Near Vision Acuity: Clarity of vision and ability to recognize features at 20 inches or less with or without corrective glasses/contact lenses.
Field of Vision: Ability to observe an area up or down, left or right while eyes are fixed on a given point
Depth Perception: Three-dimensional vision. Ability to judge distance and space relationships so as to see objects where and as they actually are.
Visual Accommodation: Ability to adjust focus
Color Vision: Ability to identify colors, including distinguishing red and green.
Speaking: Ability to give detailed spoken instructions to other workers accurately, loudly or quickly
Hearing: Ability to hear, understand and distinguish speech and other sounds (such as alarms and sirens) through in-person speech, earphones/headphones, and telephone
Able to view flashing lights on a screen without risk of seizure
The above physical demands describe the general nature of work being performed of the role, and are not intended to be an exhaustive list.
The salary range for this position is $18 - $19/hr. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.
Our benefits are here to support the whole you:
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email [email protected].
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives. Know Your Rights: Workplace Discrimination is Illegal
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.
No Application Deadline
