Inbound Upholstery Sales Agent

ROLE: Upholstery Category Sales Specialist

We are seeking highly motivated sales professionals with a strong technical background to join our category sales team, specializing in the upholstery market. In this role, you'll leverage your expertise to drive exceptional sales results through meaningful customer interactions. Your ability to understand and communicate complex product features will be key in helping customers make informed purchasing decisions and achieve your sales goals. If you love to connect with customers and help them find and purchase amazing products, then Wayfair may be the perfect place for the next steps in your career!


Quick Overview:

• Full-Time Position
• Compensation: $16/hour + Uncapped Monthly Bonus potential
• *Weekends Required*
• Schedules are subject to change periodically
• Note: This is a remote Sales specific role, and is NOT Customer Service based.

What You’ll Do:

• Grow and Leverage Sales Expertise: Use your deep product knowledge and sales skills to help Wayfair customers navigate purchases within the applicable category. 
• Meet a High Performance Bar: Meet or exceed your monthly revenue, calls per day targets, and/or other established KPIs in alignment with business expectations. 
• Influence Sales: Utilize and expand your skills in selling products in a high growth and technical category through creative offerings and impactful initiatives.
• Engage Customers: You will communicate with inbound customers as well as outbound follow ups for specialized category sales inquiries, working to create a positive customer experience from start to finish.
• Adapt to Rapid Change: Engage in a high-energy, focused, and dynamic work environment where there can be quick pivots in our products, promotions, offerings, and operations.
• Collaborate Effectively: You’ll bring a willingness to share your innovative ideas and solutions to help make Wayfair a first in class customer experience.
• Continuously Learn: Grow through Wayfair’s world class training and continuous career development opportunities You’ll be trained on our offerings, software, processes and supplier capabilities.
• Act as a Brand Ambassador: Embody the Wayfair People Principles as a North Star in all your work to provide a first class customer experience. Exemplify a positive and professional attitude on a daily basis with customers and your team members.

What are the Requirements:

• Location: This is a work from home position where you will be working virtually.
• Sales Experience: 1 - 3 years of previous sales experience with demonstrated success in meeting or exceeding KPI’s or performance metrics. (Previous technical category sales experience is highly preferred.)  
• Category Knowledge: sales knowledge, strong business acumen, and ability to use your expertise to assist customers through their purchasing needs.
• Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry. 
• Effective Communications: Strong command of written and verbal communications to drive your performance.
• Technical Proficiency: Comfort with learning new tools or systems and previous experience with Google, Microsoft office or other email platforms, video conferencing, multiple screens, spreadsheets, etc.
• Multitasking Ability: Capable of handling multiple conversations or customers simultaneously while maintaining an excellent customer experience.
• Private Workspace: A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.) Wayfair will provide the equipment needed.
• Internet Speed Requirements: Ability to maintain internet speeds of 25mbps (download) and 5+ (upload) to support voice traffic and HTTPS web traffic. You must be hardwired, no wifi permitted.
• Training: Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this timeframe.
• Education: Bachelor’s degree or college diploma equivalent is preferred, but not required.

The Perks:

• Health, Dental, and Vision Insurances (available on Day 1)
• Start accruing PTO immediately
• 401k (with company match up to 4%)
• Bonus Incentives for Sales Performance
• Referral Bonus ($500 per eligible referral hired)
• Variable employee discount at Wayfair and local businesses 
• Fun work environment and team culture
• SPIFFs and sales contests for additional earning potential