Inbound Customer Service Representative (USA working hours)

ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Inbound Customer Service Representatives to join our team in South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the medical industry. We pride ourselves on providing excellent customer service and creating a positive experience for clients. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you!

Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST).

Requirements

  • Excellent communication skills in English, both spoken and written. 
  • Healthcare Knowledge: Basic experience preferred but not required; comprehensive training provided. 
  • Customer Service Experience: 1-2 years preferred; inbound phone experience a plus. 
  • Attention to Detail: Accurate and detail oriented. 
  • Multitasking: Ability to handle multiple tasks efficiently. 
  • Computer Skills: Proficient with technology and data entry systems. 
  • Home Office: Quiet, distraction-free environment with reliable high-speed internet. 

Benefits

What can we offer you?

  • Competitive salary
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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