NB: We're open to candidates Central or West Coast, our preferred locations, with some flexibility required for meetings in all US time zones and Europe. Applicants should have proficiency in Spanish.
80% of the global workforce is a frontline worker; yet their work experience -how they work, how they connect with systems, with others, etc, - is fundamentally disjointed and difficult compared to desk based workers.
Blink’s mission is to close this digital divide and enable distributed organisations to reconnect their frontline workforce, communicate effectively with all their employees and engage with all of them like never before. Blink’s super-app allows frontline workers to access everything they need and everyone they want in the palm of their hand.
At Blink we close this digital divide and enable distributed organizations to reconnect their frontline workforce, communicate effectively with all their employees and engage with all of them like never before. Blink’s super-app allows frontline workers to access everything they need and everyone they want in the palm of their hand.
The app is incredibly sticky, with each user opening the app an average of seven times a day, helping lower frontline attrition by up to 25%.
A growing team of 80 people based primarily out of offices in London, Boston and Sydney, Blink is a Leader in the G2 Grid® for Best Employee Engagement Software and named in the 2022 Deloitte Technology Fast 50.
Blink is now used by hundreds of enterprise customers, with 98% customer logo retention, our growth is accelerating into this large market with latent need. We’re now looking for a VP People to join the leadership team, and help introduce Blink to the world.
You’ll be working together with our founding team to take our customer-focused ethos to the next level. We’re building a world-class Support function to ensure our customers are provided with the best possible support. You’ll be working closely with our dedicated implementation team to provide a seamless and positive experience to our new customers as they roll out Blink to their workforce.
Responsibilities Include
Customer Support:
Implementation:
We're looking for someone who is ambitious and wants to develop in a fast-growing company. The successful candidate will be resourceful, inquisitive, a fast learner, with the ability to easily connect with a customer. You’ll be able to pick up new concepts quickly and empathise with customer pain points. We’re also looking for:
We're a friendly bunch. Motivated, positive and social; we're all different, but these traits tie us together. We work closely as a team and genuinely value each other's opinions. Most of all, we try and learn as much as we can from one another, through knowledge sharing and healthy debate.
You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!
Benefits include:
At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.