Implementation Supervisor
This position requires travel throughout markets up to 70% of the time
About Us
Come join MedSpeed to help us deliver health! MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. At Medspeed we work as a team, keep our promises and strive to get better every day. We are looking for individuals who believe in and represent those values.
Today, we are located across the county with locations in over 30 states, but still have kept that small business, entrepreneurial feel and remain committed to the same culture established day 1!
Our people are at the heart of what we do and how we support our customers.
Why become a MedSpeeder? This is what’s in it for you:
- Medical, Dental, Vision and Flexible Spending Account -- We care about you and your family!
- 401(K) with Company Match -- We want you to secure your financial future, so we have a generous match too!
- Paid Time Off -- We encourage time off, you deserve it!
- Opportunities for Career Advancement – We encourage internal growth!
- Training Provided – We provide thorough training for our roles at Medspeed!
- Competitive Pay – We respect the work you provide!
What you will be doing as an Implementation Supervisor:
- The Implementation Supervisor will be responsible for implementing transportation solutions for healthcare systems, clinical laboratories, and blood banks.
- Develop thorough understanding of operations, become an expert on internal operating systems and procedures
- Assist in recruiting and hiring of local management teams, including logistics service representatives
- Conduct training for local management teams and logistics service representatives
- Ensure all team members have completed appropriate training program prior to operational GO LIVE
- Coordinate office, warehouse, and fleet outfitting for new locations
- Complete assigned tasks and projects within implementation plan
- Help with development of resource plan and staff local operation, including management team and logistics service representatives
- Participate in weekly meetings with client to discuss project status
- Track and resolve open issues/questions from client during implementation period
- Effectively interact with corporate departments, including IT, analytics, sales and the call center, throughout the project
- Work with Implementation Manager to ensure project plan is executed and deadlines are met
- Ability to adapt to changing client demands by actively managing any changes and adjusting plans accordingly
- Manage seamless transition after project completion
- Ensure local operations team is ready to assume control of operation
- Assignments may run from week to month-long periods
- Build and nurture a collaborative MedSpeed team culture
- All other job duties as assigned
What you need to become an Implementation Supervisor at MedSpeed:
- Bachelor’s degree preferred
- Ability to travel throughout markets up to 70% of the time
- 1 to 2 years logistics or project management experience, implementation experience for service-oriented business preferred
- Excellent written and verbal communication skills, strong interpersonal skills
- Collaborative work style, able to work well within and across departments
- Ability to operate with high energy and flexibility in a fast-paced, team environment
- Detail-oriented with ability to manage multiple projects
- Strong customer relation skills, demonstrated ability to interact with key decision makers
- Effective analytical, troubleshooting, and problem-solving skills
- Rational thinker, with ability to remain calm and excel in stressful situations
- Team management; motivate and optimize the performance of team members
- Strong computer skills, Microsoft Office Suite proficiency
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