About FarmWise:
FarmWise is a cutting-edge robotic agricultural company focused on revolutionizing the way farming is done. We develop advanced robotic systems equipped with state-of-the-art camera perception technology, enabling precision agriculture and sustainable farming practices. Vulcan is our next-generation intra-row weeder and precision cultivator designed with durability and precision at its core, and has recently hit customer fields.
We’re a diverse team of analytical problem-solvers who are deeply motivated by challenges. We value open communication and a dedication to self-improvement. We dream big and get it done! If you are interested in working on technology that will have a big impact on agriculture. Join us!
Position Overview:
The Implementation Specialist plays a crucial role in supporting our customers' use of Vulcans in the field. Reporting to the Account Management team, this role is responsible for ensuring the smooth delivery and operation of Vulcans by providing customer operator training, monitoring machine performance, and troubleshooting support.
Key Responsibilities:
- Provide hands-on training to customer operators on Vulcan operations, including technical and practical knowledge.
- Evaluate customer operators' proficiency to operate independently.
- Monitor weeding quality and machine performance for newly onboarded customers.
- Support troubleshooting if issues arise and suggest adjustments for optimal weeding quality and customer experience with their FarmWise product.
- Share customer feedback and insights with internal teams to improve products and services.
- Maintain safety, professionalism, punctuality, and a positive attitude when interacting with customers and representing FarmWise.
Qualifications and Skills:
- Customer-first mindset with strong communication skills.
- Ability to follow through with processes and take initiative.
- Strong problem-solving skills and mechanical inclination.
- Ability to work autonomously and as part of a team.
- Class A CDL.
What We Offer:
- Competitive salary & equity.
- Flexible PTO & 8 company-wide holidays.
- Generous Health Benefits (Medical, Dental, Vision), including FSA and HSA options.
- 401(k) with Company Match.
- Free catered lunch and plenty of snacks.
- Annual Learning & Development Stipend.
