Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is actively seeking an Implementation Specialist to be the primary liaison to new clients, responsible for analyzing client's needs and applying Everbridge software products to meet those needs. This is remote / home based position that can be based anywhere in Hungary.
Please note that the working hours for this position will align with US working hours, spanning from 15:00 PM to 11:00 PM(CET) Monday to Friday.
What you'll do:
- Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations.
- Perform new client setup and configuration
- Follow established implementation processes and implementation guidelines for new clients or new services to existing clients. Help create new processes for new products.
- Effectively and efficiently train new clients to use the application.
- Provide support services, develop solutions, and educate clients in the various stages of the product implementation cycle.
- Document all client calls, emails, and any other communication and enter the information into the Client Care CRM (Salesforce.com)
- Proactively communicate to clients improvements in utilization of products and services; attempt to minimize future support
- Ensure proper and consistent communication of status to the client
- Review and understand client use cases to understand the client’s business, successfully integrating client needs with product offerings and solutions.
- Act as the client’s technical advocate within the company
- Occasional after-hours and weekend availability to support on-call schedule during significant events (such as hurricanes).
- Follow established escalation protocol and seek advice or assistance from the Implementation Manager as required during difficult client situations.
- Work in conjunction with Everbridge client support colleagues to ensure effective resolution of technical issues encountered during implementations.
- Recognize and identify potential areas where existing implementation policies and procedures require change, or where new ones need to be developed, particularly to facilitate company growth and product expansion
What you'll bring:
- BA/BS (Expertise in crisis management or one of the following industries is a plus: Risk Intelligence, Healthcare, State & Local Government, Energy or Higher Education.
- Proficient in MS Office Suites, including Word, Excel, PowerPoint
- Familiarity with the setup of web-based applications and defining user requirements is a definite plus.
- Basic project management knowledge and experience
- Ability to quickly learn, understand, and explain technical information
- Ability to manage and coordinate multiple, implementations and technical issues
- Excellent written and verbal communication skills are a must
- Desire and ability to work with, manage, and satisfy clients
- Highly motivated and flexible
- Excellent time management and organizational skills
- Able to work in a fast-paced environment and meet project deadlines
#LI-HG1
Why Everbridge:
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
· Comprehensive healthcare coverage to ensure your well-being.
· Life & Total Permanent Disability Insurance to protect you and your loved ones.
· Cafeteria plan.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
