Implementation Specialist - Dutch speaker

The role:

Are you highly organized, with a passion to learn more about the technical / set-up aspects of our product while at the same time excel in driving communications with our customers?

As soon as a customer is signed, the implementation team is responsible to set up our accounts, train users on how to use the platform and manage all their integrations. If you are looking to develop a project management skill-set, make an important impact on the entire sales funnel and get front-in line experience in managing change, then this role may be for you!

The role of the Implementation Specialist for the Benelux market requires superb project management capabilities, organizational and problem solving skills as well as keen attention to detail. The successful candidate will work across multiple teams within TravelPerk in order to successfully implement new accounts and improve the overall implementation process;

In short, what you will do:

• Lead cross-functional project teams to successfully implement new clients
• Initiate, plan, execute, control and close implementation projects, including developing requirements documentation, finalizing deliverables and building out client-facing communications
• Serve as the first point of contact for client escalations during the implementation process
• Develop and implement strategy plans to achieve account ramp-up goals
• Ensure that accounts are staged, scheduled, and prioritized according to both client and business needs
• Communicate complex and technical information in a manner that all audiences can easily understand
• Ensure that project team members have a clear understanding of timelines, tasks, risks and issues

What we look for:

• Proven track record of successfully managing and delivering complex projects in an international environment
• Organized and structured way of working, with good capabilities to analyze and deliver recommendations
• Able to develop relationships with all levels of the organization, both internally and externally, and adapt the communication accordingly
• Excited by challenges and have a personal drive to make a difference

What we expect from you:

• Highly organized and possess a high level of administrative ability and “can-do” attitude
• Keen eye for detail
• Excellent verbal and written communication skills in Dutch
• Fluent level of English
• Customer focus
• Culture / team fit
• Passionate
• Calm and can handle pressure
• Smart, fast learner and tech savvy
• Hard worker, willing to go the extra mile

What’d we’d like but not essential:

• 2-5 years experience in project management 
• Prior experience in a SAAS implementation role
• Prior startup experience

What do we offer?

• 💰 Competitive compensation, including equity in the company;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as private healthcare or gym allowance, depending on location;
• 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
• 💙 A mental health support tool for your well-being;
• 📈 Exponential growth opportunities;
• 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
• 🌎 "Work from anywhere" in the world allowance of 20 working days per year;
• 📚 IRL English or Spanish Lessons are held in the Barcelona office;
• 👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3-4 days a week. As such, this role requires you to be based within commuting distance of our Barcelona hub (https://www.travelperk.com/contact/). We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you