Implementation Specialist

Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

Essential Job Duties

As an Implementation Specialist at BambooHR, you will partner with our clients who are HR and business leaders from around the world. You will help our clients onboard our HR software to their organization through successful training and teach them how to utilize it to best meet their needs. Because of this, we refer to our Implementation Specialist as HR Project Managers internally. In this role, you will become our clients’ hero as you illustrate how BambooHR will set them free to do great work. As a member of our Implementation team, you will build close relationships with both clients and colleagues as you become an expert in your work and excel in your job tasks, which include: 

• Communicating effectively with HR and business leaders around the world, through exceptional client relationships 
• Importing client data into their new accounts to set them up for success
• Providing insight and clarification to clients’ questions to help them utilize and love our software 
• Continual learning about HR processes, functions and software to provide the best customer service to our clients
• Doing your best, focused work during a set schedule, Monday through Friday  

What You Need to Get the Job Done

• Professional experience in a customer service related role
• A dedicated at-home workspace, free from distraction with high-speed, reliable internet
• The ability to effectively communicate through both written and verbal skills 
• The proven ability to learn software programs with the snap of a finger 
• Experience manipulating data in Microsoft Excel
• Excellent problem solving and time management skills
• The ability to let high-stress situations roll off your back
• The ability to type 60+ words per minute
• Do your best, focused work, from 3am to 12pm MST (4am to 1pm CST) Monday through Friday (no nights or weekends!)

What You'll Love About Us

• Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor,  & Comparably for our great workplace culture.
• Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
• Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
• Give back. Get paid to give your time to the community: ask us about this!
• Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
• Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
• In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.