- Managing Implementation projects, working closely with client and business to develop and track milestones and schedules for the many moving parts that need to come together. Be responsible for the successful delivery of each client from a technology and project perspective.
- Providing functional and technical requirements & certification requirements for integration to digital services to key clients
- Leading technical client implementations with key clients to ensure that interactions are well organized, and objectives are clear.
- You will be managing the communication of progress/status within the core team and external to the team (customers, partners, issuers, etc) escalate issues as necessary. Remove roadblocks and keep processes running smoothly.
- Focusing on being the subject matter expert on implementation and provide in-depth consultative support on Visa products and service and provide effective advice to clients on the option and their outcomes.
- You will represent the voice of the customer to internal stakeholders. Strong customer-facing communication skills and technical aptitude.
- Be the Implementation SME for Visa new services.
- Setting and managing customer expectations regarding features and solution availability
- Strong understanding of the legal and regulatory environment under which our clients practice business at a level required to provide input to their decision-making process when selecting Visa Products/Services and options for how they are configured to minimize risk and ensure compliance.
- Ensure accurate MI are captured in a timely manner for audit, reporting and performance improvement purposes.
- Provide implementation project support to Visa Endpoint clients (financial institutions and processors) operating in the EU region, ensuring expectations are met or exceeded.
- Coordinate directly with clients to understand their program setup requirements, facilitate new program installations, conversions and maintenance requests without operational impact.
- Manage a wide variety of project initiatives, primarily with Visanet clients, using Project Management best practices and skills.
- Coordinate efforts with other internal and external project resources to ensure deliverables and commitments are met.
- Work closely with Visa’s technology and product teams to understand new business initiatives, as well as impact on current and new client programs.
- Manage non-routine, complex processing and change requests, related to tactical and strategic client initiatives.
- Responsible for own workflow assignments and must be able to take initiative to resolve problems and meet deadlines.
- Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.
- Build and enhance positive working relationships with internal and external stakeholders.
- Prepare and maintain detailed project Artifacts, including project plans, status reports, meeting minutes, issues logs in support of client projects and/or initiatives. Apply Visa processes and approaches to be in line with client requirements.
- Manage internal and external project communications (meeting minutes, dashboards, etc.), providing regular and consistent updates to appropriate parties.
- Report on client project accomplishments and deliverables to management and different stakeholders.
- Provide training to internal and/or cross-functional teams, as applicable.
- This position may require off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
- Information Technology system knowledge with strong understanding of project management, technology, IT Infrastructure, and applications.
- We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused.
- Proven abilities in negotiating with and influencing clients and staff at all levels as well as the ability to successfully manage competing priorities while serving as a positive influence across the organization.
- Proficiency in English: The candidate must have excellent command of the English language, both written and spoken. This includes the ability to effectively present information, respond to questions, and write reports and business correspondence in English.
- Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
- Excellent time management, organization, problem solving and planning skills are essential.
- Ability to comprehend and translate complex technical issues and apply business solutions.
- Demonstrated success in client relationship management.
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
- Demonstrated ability to articulate complex technical terms or processes into business language.
- Strong technical aptitude with the ability to absorb technical information and apply to business solutions.
- Proficiency providing technical and consultative support to external customers and identifying business needs:
- Experience in payment: digital, token, omnichannel, authorisation, clearing and settlement.
- Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner.
- Experience and comfort able working in an agile & fast-paced environment.
- Experience working with APIs in various technology environments.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
