Vibrent’s Implementation Project Managers are professional project managers whose sole focus is the implementation of Vibrent’s SaaS platform for our customers. You will be responsible for overall end-to-end project management for customer implementations, working closely with our customers, internal teams, and third-party vendors to deliver our solution to the customers on time and within budget.
This is an external customer facing implementation role. All day, every day, you are working with our customers.
You are responsible for our customers being able to use our SaaS solution to solve problems and escalate their clinical or medical research. If you have never done customer implementations before, this is not the role where you can learn it. It is critical for our success to hire someone who knows exactly how to best implement a SaaS solution for research customers.
This role requires strong background experience with clinical trials and/or medical/ academic research. Ideally, you have direct experience in working for a solutions provider to those customers in an implementation focused role.
Vibrent Health is a remote-first organization, and this is a remote position. You will be equipped to work remotely on a team that is fully remote. Candidates in the Fairfax, VA area may utilize office space there and attend meetings face to face. Nationwide candidates must be prepared to attend daily meetings at 8:30 AM EST.
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RESPONSIBILITIES
- Accountable for successful life-cycle delivery of all customer projects involving existing software and customized IT solutions.
- Serve as the primary point of contact for customers throughout the implementation process, fostering strong relationships and ensuring clear communication.
- Develop detailed project plans, timelines, and resource allocations to ensure smooth execution of implementation activities and alignment with the customer’s goals and regulatory requirements.
- Identify and mitigate risks, proactively addressing any issues that may impact project delivery.
- Create and monitor metrics, KPIs and reports for tracking the success of implementation projects, on-time and within budget.
- Track profitability of each project and create necessary labor and process efficiencies needed.
- Provide effective reports and dashboards to senior management on a regular basis.
- Collaborate with internal teams, including software development, product management, research services, and customer success, to coordinate resources and deliverables.
- Coordinate with functional teams to develop Epics and Stories in Jira projects.
- Conduct thorough testing and quality assurance activities to validate the functionality and performance of implemented solutions before they are provided to the customer.
- Solicit feedback from customers and stakeholders to continuously improve our implementation processes and product offerings.
- Responsible for developing and maintaining expertise in Vibrent products: end to end knowledge of functionality, current and upcoming features, integrations, and possible gaps. Customers must be able to rely on you as an expert.
REQUIREMENTS
- Bachelor's degree in Business, Engineering, Computer Science, Information Technology, or a related field.
- At least 5 years of customer facing Project Management experience in the implementation of software products with responsibility for project delivery, continuous process improvement and people management.
- At least 3 years of experience working in a software product company using common Agile methods (Scrum, Kanban, etc.).
- 2+ years of Clinical Research experience to include Study Design and Protocols and coordination with vendors of CTMS or other Clinical Trial software solutions.
- Experience using vendor products for eConsent, eCOA, ePRO, CTMS, IRT, eTMF, RAVE, data management.
- Thorough understanding of IT procedures and practices, functional teams, development environments, as well as its dependencies and challenges.
- Experience using Atlassian JIRA and Confluence
- Deep expertise in several project management tools (Excel, SmartSheet and others)
- Demonstrated excellence in verbal and presentation communication skills to all levels of the organization and specifically during customer and stakeholder status calls.
- Organized with attention to detail specifically to all the moving parts of the project.
- Excellent analytical, logical thinking, and problem-solving skills and provide alternatives and solutions to risks, issues, and roadblocks to senior stakeholders.
- Experience with developing and improving software delivery processes.
- Experience managing project level budgets.
PREFERRED QUALIFICATIONS
- Experience in a Trials Success or Customer Success role with a Clinical Trials software solution company is strongly preferred.
- Project Management Institute’s (PMI) PMP certification.
- Master's degree in related field.
When you work at Vibrent, you are surrounded by a diverse group of people who share a passion for achieving excellence and making a lasting impact. Passion, excellence and impact should be rewarded, and we do that-- offering a competitive compensation package that includes over-average 401k match, the benefits you need to prioritize self and family care, and support for your further education and career development. One of the greatest benefits Vibrent offers is opportunity. At Vibrent, we work with the latest tools and technologies including enterprise mobile apps, fitness sensors, medical devices, cloud computing, machine learning, big data and analytics. We partner with national leaders in healthcare, technology, and research. We create tools that will change and improve healthcare for ourselves and future generations.
Vibrent is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
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