At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
LinkedIn’s Sales Solutions (LSS) team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.
The LSS Services Consultant’s mission is to make every customer and their sellers successful during critical moments in time - their onboarding and pilot periods. The Services Consultant is responsible for setting the relationship up for success - defining strategy, managing change and driving ROI. The Services Consultant for this role will work on deals sold in our Australia, New Zealand and APAC markets, with occasional need to work on customers in other regions globally.
Responsibilities
- Lead all onboarding activities through strong relationship-building, program planning and execution to ensure our customers are successful with LinkedIn Sales Navigator in terms of adoption, usage and engagement
- Achieve value focused project KPI’s related to customer license activation, seller engagement and technical integrations on the LinkedIn Sales Navigator platform
- Provide ongoing consultations, customer education and best practice recommendations to ensure customers continue to meet agreed success criteria
- Build relationships with customers and internal partners to ensure customers maximise the value from LinkedIn Sales Navigator
- Develop customer ‘Success Plans’ to guide the roll out of LinkedIn Sales Navigator and help customers utilize the product to its full capability while ensuring a successful handoff upon project completion
- Learn about the business, the team and LinkedIn’s platform, LinkedIn Sales Navigator and associated tools (Salesforce.com) to enable success in your role
- Understand how to build and present a LinkedIn sales story using data and insights
- Proactively raise risk (onboarding risk and pilot forecasting renewal risk) and develop mitigation plans to minimise churn risk within your customer base
- Track and record customer activity in a timely manner in systems of record (Smartsheets, CRM)
- Support your colleagues and team by helping to foster a sense of inclusion and belonging and always striving to exhibit LinkedIn’s culture and values
Basic Qualifications
- 5+ years of experience in a sales, consulting, implementation, project management, customer success or onboarding role
Preferred Qualifications
- Growth mindset with the desire to work in a collaborative and agile environment
- Passion for customer work and delivering outcomes
- Ability to build authentic business relationships with senior customers and cross-functional partners
- Comfort navigating complex organisations
- Experience in the implementation of saas applications
- High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
- Experience working with multiple customers simultaneously, comfort managing competing priorities
- Excellent analytical and problem-solving skills
- Strong verbal and written communication skills and technical aptitude
- Strong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
- High level understanding of sales technologies (CRM, outreach tools) and SSO with willingness to learn
- Commercial acumen
Suggested Skills
- Collaboration
- Communication
- Problem solving
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