Implementation Manager

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

GroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, EssenceMediaCom and Wavemaker each global operations in their own right with leading market positions.

GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM’s focus is to deliver unrivalled marketplace advantage to its clients, stakeholders and people.

As we continue on this journey, we are seeking an experienced Implementation Manager to join our team.  You will be responsible for the planning and delivery of new implementations and supporting existing implementations on the Media Central platform across all GroupM markets in the APAC Region. This role reports to the Global Implementation Lead.  

What you'll be working for:

• Support market Implementation of Media Central
• Align with market and business unit to global standard
• Participate in technical discussions and decide on implementation model
• Lead Business Analysis, QA, Cutover and Data Migration for the market system implementation.
• Work with vendor team to ensure that activity is on track.
• Perform post implementation review with local project and vendor teams
• Assist Product Team on the platform design and improvement
• Ensure smooth transition - collaborating with support teams, end user groups and all stakeholders
• Report to the Media Systems Lead on implementation progress, issues, risks and changes.
• Assist or lead Media Central superuser forums - ensure immediate business needs are managed and contracting aligns with Global agreement. Promote re-use, common solutions and workflows
• Provide the primary point of coordination between local market teams and the global team
• Media Central Operations - contact point for maintenance, upgrades, security reviews, audits, etc.
• Undertake super-admin duties as defined by the global platform standard operating procedure
• Support, participate and partner with project management and change teams in the market to ensure the following is delivered across markets:
• Change and communications planning
• Knowledge transfer
• Working with vendors and market SMEs for data migration
• Working with vendors and market-appointed trainers
• Working with vendors and market SMEs to agree on cutover strategy and approach
• Working with vendors and market stakeholders to run UAT
• Market set-up
• Business case tracking  

What you'll need:

• Bachelor's/master’s degree in Information Systems, Technology, Business Management, or related degree; or equivalent combination of education and work experience
• Demonstrable experience in the implementation of workflow tools – (specific Dynamics 365 Business Central experience is beneficial but not essential)
• Experience in digital transformation programs within large organizations will be an advantage
• Knowledge and experience in project management methodologies such as Agile/PMI/Lean
• Experience of working in a technical environment with APIs and Integrations, including API protocols and formats (e.g. SOAP, REST, XML and JSON)
• Experience in business analysis, requirements elicitation, business process engineering, as-is and to-be mapping, BPMN, etc.
• Highly organized, excellent planning skills with strong business change background
• Has sufficient credibility and gravitas, and ability to work with and relate to a highly demanding internal stakeholder base
• A direct, straightforward style, able to cut to the core quickly

Excellent people and team management skills, able to manage upwards and influence in a complex environment (matrixed and across multiple physical locations)  

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?