Implementation Manager - Payments

What you'll do:

• Working in lockstep with our Professional Services team (and many, many others), you’ll own, manage and complete all aspects of the implementation of payments products for clients. 
• You’ll develop a deep understanding of our customers across several verticals, sizes, ERPs, etc.; understand their business and their needs, and help them optimize their payments process, be at the forefront of their launch and drive adoption post-launch 
• You’ll lead and facilitate discussions with their business and technical leadership teams, including C-suite (CFO, CTO) and related team members, getting a handle of their short and long term needs and matching that through the implementation 
• To do that, you’ll develop and leverage your deep expertise in our products and services, specifically payments, and complete all product configuration activity needed for a successful launch. So you’ll be technically fluent enough to integrate payments with their systems (some are straightforward but it can get complex).  
• You’ll interface with customers and deliver user payments training, whether that’s over the phone or over video, to ensure an effective market roll out. 
• You’ll help to validate our best practices as you’re embedded in these launches, and helping to establish others. So knowledge sharing across your team and creating a deep feedback loop to help us refine and improve launches (and help us innovate)
• And you’ll work cross functionally to lay the groundwork for success and handoff to other parts of our customer teams once set up. 

What you'll bring to the team:

• Bachelor’s Degree in Business, Information Systems, or related area.
• Minimum of 3-5 years of project experience working with financial systems implementations.
• Experience in SaaS and in a customer-facing role. Bonus points if you’ve worked in the billing, ERP, finance or accounting space. 
• Experience managing a portfolio of clients and multiple projects.
• You’re a maestro when it comes to client and project management – super-organized and time-management is second nature to you; so are project management tools. This is important as you’ll need to context-shift and pivot esp. when working on several projects and priorities at the same time. 
• You don’t shy away from detective work and problem solving (even when the answer isn’t obvious); finding solutions to problems excite you and you’re comfortable with the unknown and ambiguous. 
• You’re resourceful, resilient and proactive in your approach to managing internal and external stakeholders – flexible and a collaborator committed to the success of the entire team. 
• You’re savvy and nimble, quick to catch onto new tech and systems, juggling both the needs of our customers and our products and services.  
• You’re comfortable in front of execs and external teams, whether you’re delivering a presentation over video or on a call. Ultimately being able to build relationships (and rapport) quickly, and inform, influence and impact across all levels of their organizations (Director, VP, C-Suite) 
• You’re not afraid of challenging situations 
• Experience with Salesforce, Smartsheets, Jira and Harvest are beneficial, as well as web technologies, system integration, API concepts and systems interoperability.  
• PMP or other project management certification is desirable.