Implementation Manager

The Role

We are looking for an Implementation Manager to innovate, win, and grow with us and work in Portsmouth, NH/Hybrid or Remote in the U.S.

The Implementation Manager will manage software implementation projects and support large-scale implementations of AP Automation, Paymode, and Payment Applications for new clients. Responsibilities include, but are not limited to, facilitating requirements gathering sessions, documenting requirements, site configuration, creating and managing configuration tickets with cross-functional teams, testing, training and deployment support. 

If you are looking for a position that offers hands-on technical and project management experience in a vibrant, team-centered environment, and you meet the requirements outlined below, Bottomline Technologies is a great fit! 

How you’ll contribute:

• Lead Software Implementation Projects for both existing and new clients: 

• Facilitate the transition from Sales to Implementation 

• Act as main point of contact for new clients throughout project lifecycle  

• Maintain a high client satisfaction rate and escalate when necessary  

• Develop, and manage against, realistic project timelines to ensure commitments are met  

• Manage expectations on technical capabilities and overall project scope 

• Identify, track and resolve issues using organized documentation 

• Facilitate daily and weekly communication with clients, including internal and external status reports 

• Support Sr. Implementation Managers on new client implementation projects. Responsible for assisting with all configuration and testing tasks throughout project.  

• Coordinate with Implementation Managers on deliverable dates and configuration specifications. 

• Use setup tools to configure the system for new clients.  

• Create test plans and participate in testing of configured system in preparation for deployment. 

• Participate in daily and/or weekly communication with clients; including, client-facing meetings, and internal and external status reports. 

• Manage configuration tasks completed by cross-functional teams to ensure timelines and quality standards are met. 

• Identify, track and resolve issues that occur during the implementation process. 

If you have the attributes, skills, and experience listed below, we want to hear from you!

• Minimum 1-2 years of experience in a software implementation or a support role 

• Knowledge of basic project management tools, accounting, spreadsheets, and other MS Office tools 

• Basic understanding of relational databases (SQL, MySQL, PostgreSQL, etc.)

• Willingness to learn and take on greater responsibility 

• Ability to interact successfully with multiple levels of staff within a client company  

• Must be detail-oriented, organized and able to work independently to support multiple complex projects simultaneously in a fast-paced environment.  

• Must work well under deadlines and have the ability to successfully track and follow up on multiple tasks across many projects 
• Must be team-oriented and willing to work as part of a growing organization 

Preferred skills:  

• Experience with a SaaS and/or accounting consulting company 
• Previous experience with SaaS products 
• Bachelor’s degree or equivalent experience in a related field