Implementation Executive (3761)

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

The Professional Servies team sits within the Identity & Fraud EMEA division working closely with a wide range of stakeholders:  New Business; Customer Success & Product. Working In partnership with our Sales Teams we bring customer relevant solutions to our sales process through requirements gathering, Implementation, demos, training, thought leadership and facilitations

The role

The role of the Implementation Executive provides support and guidance to our clients as well as supporting the Implementation Consultants team.

You will use your ability and expertise to ensure that Customer training needs are met as well as assisting the wider Implementations Teams with tasks such as Training, Reporting, Batching, Admin, Implementation support and documentation.

What you will do

• Configuration, Setup, Implementation and support of new and existing GBG ID&F customers
• Provide support to ensure that customers get the most out of the products and services they are using
• Training and education for customers about GBG products and assist customers to understand how to use our products to cover their business needs
• Build strong relationships with the Sales team, Professional Services Team, Product Teams and others
• Support the Implementations team with tasks such as Report building, Documentation & processing batches

Requirements

• A confident worker, comfortable with working alone and as part of a wider team

• Experience running and conducting product demonstrations
• Experience managing multiple tasks simultaneously
• Excellent oral, written, presentation, collaboration, and interpersonal communication skills
• Self-motivator that thrives in an ever-changing environment
• Excellent presentation skills and comfortable delivering presentations/training to groups of people
• Excellent Organisational skills

Behaviours we'd like to see

Benefits

https://www.gbgplc.com/en/careers/candidate-information/uk-benefits/

To find out more

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyo ne regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. 

Make life@GBG work for you.