At Catchpoint, we are on the lookout for a customer-obsessed, highly motivated problem solver to join our Implementation Team. As an Implementation Engineer, you will be a part of the Customer Success team, working closely with Value Engineers (Customers Success Engineers) in helping our customers achieve their monitoring objectives.

What will success look like in this position?

Direct Impact: You will not be a cog in the machine; you will directly shape our customers’ experiences and our company’s success.

Star Gazing: Catchpoint is growing, and this is your chance to shine brightly as part of our talented team.

So, if you are passionate about technology, ready to make waves, and eager to help our customers achieve their business objectives, let’s chat!

Responsibilities

Implement use cases for new and existing customers
Train new and existing users
Analyze account usage and build performance reports
Works on ad hoc tasks which helps our customer realize the value of the tool
Specialize in proactive intelligence and insights, offering unmatched expertise.
Be a true partner our customers rely on.
Working with customers to set up their monitoring use case.
Prioritize, multitask, and thrive under pressure. Complete tasks on time for successful onboarding and account renewals

Required Skills & Qualifications

Fresher - 2 years of experience in a customer facing/ technical consulting role.
Understanding of web and internet technologies
Basic Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP’s, DNS, BGP etc.)
Knowledge of the web-performance industry is a plus
Good analytical and triaging / data triangulation abilities
Self-motivated, detail-oriented, organized, and the ability to work independently
Exceptional verbal and written communication skills including experience presenting in front of a large audience
Bachelor’s degree in Engineering / BCA / MCA / BSC / MSC

Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.

Catchpoint is an equal opportunity employer that strongly prohibits Discrimination and Harassment of any kind. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees. We welcome applications from all candidates and look forward to receiving yours!

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