Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Cedar’s Delivery team is responsible for the end-to-end implementation of Cedar’s product suite. We are seeking an Implementation Director to lead our largest, most strategic implementations. In this role, you will leverage your deep healthcare software implementation experience and advanced executive communication, consensus-building, and risk mitigation skills to independently deliver high-quality, complex technical implementations. Internally, you will serve as a strategic thought partner with Delivery leadership and go-to-market teams on implementation quality and scalability, investing deeply in optimizing our processes, coaching others and growing our team and company.
Responsibilities
- This is an individual contributor role and will report into one of Cedar’s Delivery Group Leads
- Directly accountable for the success of Cedar’s largest, most strategic implementations
- Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, high-quality delivery; able to execute independently with limited direction and oversight
- Act as a strategic thought partner/senior liaison between Delivery, go-to-market and product teams in designing, building and deploying creative product solutions to meet client requirements and strategic goals
- Support the cross-functional development of an integration strategy based on requirements gathered from technical discovery sessions
- Work autonomously and creatively in navigating and overcoming obstacles, removing barriers to success for clients and colleagues
- Form strong and productive working relationships with client counterparts at all levels (operators to executives), driving all workstreams and vendors to achieving mutual goals
- Coach and mentor Delivery colleagues, leading by example through our most ambiguous and challenging situations
- Actively build and refine tools and processes to improve Cedar implementations that measurably scale the Delivery team
- Create strong feedback loops and serve as the voice of the customer to internal stakeholders to inform improvements to Cedar’s platform and delivery approach
- Exemplify Cedar’s values
- May require up to 10% travel within the US
Required Skills & Experience
- Experience in a client-facing senior project management, consulting or operations role (or equivalent) within healthcare software/technology implementations
- Experience working with large healthcare systems required; Revenue Cycle Management and/or other equivalent EHR implementation expertise required
- Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines
- Exceptional communications skills; able to succinctly articulate status and risks to executive stakeholders
- Demonstrated collaborative, consultative approach to building lifelong relationships with client executive leaders; advanced ability to maintain trust and rapport, especially during times of conflict or disagreement
- Creative and resilient problem-solver; able to proactively anticipate and mitigate risks independently and coach others to do the same
- Strong analytical skills; fluency in, for example, Jira, Excel, Looker, Tableau, SalesForce
- Preference for familiarity with data structures, relational databases, and cloud infrastructure
- Preference for ability to synthesize and translate requirements into bodies of work for software engineers
- Intellectual curiosity; consistent desire to innovate and improve
- Inspires others to achieve company and individual goals
Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range and Benefits
- Salary/Hourly Rate Range*: $157,250-$185,000
- This role is equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
#LI-REMOTE
#LI-RD
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including the Cedarian Advisory Group (a cross-functional cohort focused on increasing internal inclusiveness at Cedar) and three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we’ve raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar’s valuation to $3.2 billion.
As of December 2023, Cedar is engaging with 25 million patients on an annualized basis, and is on target to process $2.6 billion in patient payments annually. Cedar’s ambition is to serve 50-60 million Americans by 2025, about half of the U.S. population that makes medical payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
