In this role, you are expected to:
Provide quality project management and implementation support to Visa client institutions, processors and/or third-party platforms in assigned region to ensure client expectations are exceeded.
Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.
Coordinate directly with clients to understand product setup requirements, and facilitate product installations, conversions and maintenance requests without client impact.
As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.
Represent client change requests, system or operational requirements, negotiate and manage expectations internally and externally.
Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.
Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and/or SharePoint.
Build and enhance strong working relationships with key Visa client institutions, technology providers and internal stakeholders.
Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.
Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.
Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.
While the role is based in Manila, you will be providing services to clients across the Asia Pacific region.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
We are looking for an individual who has already accumulated a variety of experience, is infinitely curious about the payments industry, is results-driven and client-centric. As a candidate, you should have:
• Bachelor's Degree in Information Technology or equivalent qualification.
• Minimum 8 years of experience in project management and/or implementation support in financial services, payment card, card processing, software, or information services, and in a client-facing role.
• Experience with cash management solutions, money movement business, remittance and SWIFT gained through working with banks, fintechs, acquirers or merchants.
• Knowledge of card transaction processing (message routing, authorization, clearing & settlement).
• Understanding of digital payments and experience with web-based technology including HTML, web-based service APIs, JSON, XML along with tools such as SOAP UI and Postman.
• Must be able to understand technical documents such as client facing guides and/or messaging specifications.
• Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.
• Ability to apply project management methodology to effectively manage and prioritize projects under minimal supervision.
• Excellent verbal and written communication skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders.
• Excellent presentation skills and ability to build effective and clear presentation materials.
• Demonstrated expertise in using standard MS Office tools (E.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
What will also help:
- Broad operational experience relating to domestic and cross border payments and be able to relate the operational needs of the client to their business drivers.
- Previous experience in roles such Software Development, Technical Support or Presales is a plus.
- Knowledge in credit card processing and card processing systems is a plus.
- Experience with Credit card solutions such as Central Travel Account, Virtual cards is an added advantage.
- Knowledge of secure communication protocols such as SFTP, FTP/S and HTTPS.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
