Implementation Consultant

Implementation Consultant

100% Remote - Hiring in the US and Canada only (East Coast Hours)

About Us:

Urbint uses AI and the latest industry science to identify threats to workers and infrastructure to stop safety incidents before they happen. Urbint surfaces risk at the point of work, enabling energy and infrastructure companies to prevent worker injuries and asset damages. Many of the largest energy and infrastructure companies in North America trust Urbint to protect workers, assets, communities, and the environment. 

We are going through a transformation and looking for talented people with different backgrounds. We will consider strong junior - mid level candidates. Please apply to be considered for future opportunities on the delivery team.

At Urbint, our mission is to build a world with zero safety incidents. We do this by pairing external data with artificial intelligence to identify areas of high risk and prevent catastrophic loss for utilities and infrastructure operators across the country. Our work literally saves lives. 

Job Summary

As an Implementation Consultant, you will be a member of the professional services team helping drive outcomes for our clients. You will own the successful delivery of Urbint’s AI-powered technology to help our utility clients make communities safer and more resilient. We are looking for an action-oriented individual who is committed to truly understanding client needs. As a member of our Delivery Team, you will collaborate directly with our customers to define software requirements and understand client needs. Your role involves advocating for and articulating clients' needs to our internal R&D teams (including product development, software engineering, and machine learning) to contribute to the delivery of innovative product solutions.

What You’ll Do

• Become a subject matter expert on Urbint’s products, including understanding how artificial intelligence can be used in the utilities industry to drive our client’s desired outcomes
• Establish strong client relationships by actively engaging in regular communication, understanding their unique needs, and ensuring a collaborative approach throughout the delivery process.
• Assist in the entire end-to-end customer delivery process, encompassing project management, defining future processes, outlining product requirements, conducting user training sessions, and addressing any additional tasks necessary for a successful delivery engagement.
• Perform customer data analysis and build reports for customer product data
• Own the configuration of Urbint applications including integration configuration 
• Support the development and delivery of customized training materials for customer solutions
• Manage, triage and troubleshoot user acceptance testing 
• Clearly capture and articulate client needs to our R&D team (product, software engineering, machine learning) to influence the direction of Urbint’s new product features

Who You Are

• 0-4 years of experience in technology, engineering, or analytics related field
• Bachelor’s Degree in Engineering, Mathematics, Systems Integration, Statistics or another related degree
• Knowledge of APIs, SQL, databases and general technologies 
• Familiarity performing business analysis
• Strong analytical, critical thinking and problem-solving skills
• Strong organizational, time management, and communication skills
• High degree of accountability
• Willingness to travel (~50%)
• Knowledge of visualization and data prep tools are a plus
• Formal project management training is a plus
• Utility or Energy related field experience is a plus

Benefits

• Mission Driven - Some companies use AI to serve better digital ads and trade stocks, we seek to make our communities safer and more resilient
• We are 100% Distributed - work from almost anywhere 
• Competitive compensation packages
• Your health and wellness matters to us, so we offer 100% employer-paid premium options and more… 
• Co-Working: Monthly allowance covering expenses for co-working space
• Professional Development: Generous annual allowance, supporting your growth 

Compensation:

Base Salary: $85,000 to $115,000

Benefits

• Generous medical, dental, & vision insurance coverage up to 100% of insurance premiums for yourself and your family. 
• 401k company match, to help you better plan for retirement
• Flexible PTO policy
• We are 100% Distributed - work from almost anywhere. This role requires business travel for in-person meetings with the ideal candidate located in the Eastern Time zones.
• Competitive compensation and benefits packages

Urbint's Core Values

• Passionate about customers: We strive to deliver sustainable value and exceed expectations, and we’re not satisfied until our customers are raving fans.
• Be decisive: We make timely, informed, and pragmatic decisions to keep the organization moving forward.
• Build trust: Our values are the building blocks to trust. As we live them, we grow and build lasting relationships.
• Focus on impact: We measure and strive to continuously improve our real-world impact.
• Be tenacious: We are agile in our approach to addressing challenges but firm in our beliefs.
• Win together: We efficiently leverage our diverse skills and perspectives for one another, united by our shared vision.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.