We are looking for an Implementation Manager to directly manage the onboarding of all new clients onto BlueOptima and ensure continuous delivery of high quality data to recurring customers. Based in Guadalajara, the Implementation Manager will own the onboarding of small and medium enterprises to BlueOptima, working collaboratively with the Sales and Customer Success teams, while providing constant feedback to the Product and Engineering functions.
Key Responsibilities
- Directly manage the onboarding of new clients onto BlueOptima, planning the overall timeline and setting expectations
- Support clients in installation and configuration of the BlueOptima platform
- Ensure consistency in delivery, reducing the onboarding time and enabling account stability
- Managing and improving customer experience during the onboarding phase
- Train and onboard system administrators to independently manage the system
- Support the rollout of new features from the engineering function
Key Skills & Experience
● Experience working directly with clients, preferably in an administrative setting.
● Detail-oriented and proactive problem-solver.
● Drive and motivation to succeed.
● Strong communication and presentation skills.
● Goal-driven attitude and desire to deliver client solutions in an enterprise setting.
● Good time-management and organisation to balance workload across multiple clients.
Why join our team?
Culture and Growth
- Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
- Freedom to create your own success story in a high performance environment.
- Training programs and Personal Development Plans for each employee
Benefits
- 25 vacation days (from day one!) + 7 extra bank holidays
- 30 Aguinaldo days payment
- Savings Fund (5% contributions from Employer and 5% from Employee)
- Major medical insurance, Vision and Dental (Extended to spouse and children)
- 12 Weeks Paid Maternity and Paternity Leave
- Work from Home Equipment allowance
- Flexible Work from Home policy - 2 days home p/w
- Flexible Work from Long Distance - 4 weeks a year
- Sponsored Learning Opportunities
- Team Socials
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