In this role, you are expected to:
Provide implementation and project management support to Visa client institutions, processors and third-party platforms in the AP region to ensure customer expectations are successfully met.
Coordinate directly with clients to understand product set up requirements and facilitate product configurations, conversions and maintenance requests without negative client impact.
As a subject matter expert, acquire and maintain a good understanding of supported solutions to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.
Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.
Prepare and maintain detailed project scope documents, project plans, status reports, and issue logs across client communications and other channels including Microsoft Dynamics, Teams, and SharePoint.
Be client-centric, build and enhance positive working relationships with key Visa client institutions and technology partners.
Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines with moderate supervision.
Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.
While the role is based in Pasay, Manila, you will deliver services to clients across the Asia Pacific region.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
We are looking to hire candidates who have already accumulated the relevant skills and experience. You will be curious about the payments industry, be results-driven and passionate about our clients. As a candidate you should have:
- Minimum 5 years of experience in Implementation, Project Management or Technical Support in Payments or Technology industry.
- Functional implementation experience, business analysis, testing, training or technical support experience in a client-facing role.
- Ability to apply project management methodology to manage projects with moderate supervision.
- Experience with data-interfacing projects to downline platforms for reporting and reconciliation of commercial card data.
- Experience working with expense, workflow management systems, financial solutions such as SAP Concur, Oracle iExpense, SAP Hana, Coupa, etc. is highly desired.
- Ability to quickly understand technical documents such as client facing guides and messaging specifications.
- Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.
- Good verbal and written communication skills, presentation skills, attention to detail and ability to interact professionally and confidently with internal and external stakeholders.
- Good knowledge of standard MS Office tools (E.g., MS Project, Excel, PowerPoint, Word, Visio, etc.)
- Role is based in Pasay, Manila.
What will also help:
- Bachelor Degree in Computer Science, Technology or equivalent.
- Knowledge in credit card processing and card processing systems is highly desired.
- Experience with API project implementations and technology such as HTML, JSON, XML, SQL along with tools such as SOAP UI and Postman is a plus.
- Experience with commercial card solutions such as Central Travel Account, Virtual cards is an added advantage.
- Previous experience in roles such Software Development, Technical Support or Presales is a plus.
- Ability to converse or read Chinese, Japanese or Korean is a plus.
- Experience with Cash Management solutions, fund transfers and SWIFT is a plus.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
