Impact Project Coordinator

Location: Lisbon

Impact at Cloudflare

Cloudflare believes that a better Internet can be not only a force for good, but an engine of global sustainability. We have a longstanding belief that our mission means helping make the Internet better for everyone. We believe that everyone should have access to an Internet that is faster, more reliable, more private, and more secure, and we strive to live up to our core values of being principled, curious, and transparent.

In 2021, reflecting our mission and values, Cloudflare officially launched Cloudflare Impact, our comprehensive corporate responsibility and environmental, social, and governance (ESG) initiative. Cloudflare Impact reflects a company-wide effort dedicated to finding new ways to use our network to do good in the world. Cloudflare Impact includes our environmental program, our human rights program, and the programs we have built to help provide free or low cost cybersecurity support to vulnerable entities, among other efforts. These programs include:

• Project Galileo: Project Galileo is Cloudflare’s project to equip politically and artistically important organizations and journalists with free security tools to defend themselves against cyberattacks. The program now includes more than 2,600 participants in over 111 countries working in human rights, independent media and journalism, and other humanitarian and public interest efforts. 
• Athenian Project: The Athenian Project is designed to ensure that state and local governments have access to Cloudflare's highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
• Cloudflare for Campaigns: Cloudflare for Campaigns is a partnership with Defending Digital Campaigns to provide access to a suite of cybersecurity products to candidates for political office and political party organizations in the United States. 
• Project Cybersafe Schools: Announced as part of the Back to School Safely: K-12 Cybersecurity Summit at the White House on August 8, 2023, Project Cybersafe Schools supports eligible K-12 public school districts with a package of Zero Trust cybersecurity solutions — for free, and with no time limit. 

For more information on Cloudflare Impact, please see our annual Impact Report. 

What You’ll Do  

Cloudflare is looking for an Impact Project Coordinator to join Cloudflare’s Impact team. The role will report to the Head of Cloudflare Impact, and will be based out of our Lisbon, Portugal office.

As an Impact Project Coordinator, you will provide day to day support for Cloudflare’s Impact programs, which help protect non-profit, state and local governments, and other vulnerable entities from cyberattack. You will serve as the first point of contact for organizations interested in participating in Cloudflare's Impact programs, including helping manage new applications and onboardings, as well as helping organize technical support for current participants. You will also be expected to help improve the management of Cloudflare's Impact programs, including documenting common problems and solutions, creating guides to improve the user experience, and organizing and maintaining detailed records to support reporting requirements.   

Because of the nature of Cloudflare’s Impact Projects, you must be able to communicate effectively with non-profit entities, government representatives, and internal teams to support our Impact customers. As our existing Impact projects and others continue to grow, there will be opportunities to think creatively about growth and expansion, including by making new products available to vulnerable organizations online. 

A normal day at Cloudflare will involve working cross-functionally with our teams responsible for product, engineering, sales, network infrastructure, marketing, compliance, public policy, and trust and safety to effectively support our Impact Projects and participants. Coordinating with our diverse, multidisciplinary team, you will assist in improving existing processes, establishing goals for continued program growth and expansion, and expanding outreach with key stakeholders. 

Requirements

• The ideal candidate is a proactive self-starter, with a thirst for knowledge and an understanding of technology. 
• Must have the ability to organize, prioritize, and manage many tasks on a complex project.
• Must be highly organized generally, and able to create and maintain detailed program records.
• Must have the ability to work collaboratively on a team and to develop efficient and effective solutions in an amenable manner.              
• Must have excellent written and oral communication skills, including ability to write articles or blog posts on various topics that appeal to a broad audience.
• Bachelor's Degree.
• Must be willing to try new things, develop creative solutions, and work under deadlines.
• Above all, you love the Internet and have a passion for making it better.

Bonus Points

• 1-2 years experience working in public policy, journalism, or at a non-profit organization.
• Technical background or undergraduate degree in Computer Science, Information Systems, or Network Engineering
• Undergraduate degree in public policy, international relations, journalism, or human rights. 
• Strong interest in learning about Cloudflare products, global Internet policy, and cybersecurity.