IFS assyst Techno/Functional Consultant – Presales Support Service

As a Techno/Functional Consultant in the Presales Support Service team you will support our IFS assyst presales teams in building, documenting, and delivering demonstrations that excite our prospects and customers about the benefits our solutions deliver to their business.

You will be engaged through a request process with presales teams globally. After confirming the scope and customer requirements the consultant will take responsibility in building a high-quality building block of the demo storyline, such as an amazing service catalogue for retail, an easy-to-use custom page for an agent or a simple workflow for an HR manager. Loading some customer specific data into the demo environment will complement the demo experience. The created building blocks will be documented, available in presentation, and stored in a library for re-use. Additionally, you will be asked to deliver and record demos for customers.

Achieving this work will require passion, attention to detail and an understanding of how to deliver high quality – and will equip you with the skills for a shining future career in presales.

Essential Duties and Accountabilities

• Configure IFS assyst according to presales specifications.
• Transform and load customer data.
• Build a library of reusable assets and collateral.
• Conduct demos from time to time based on request.
• Build and maintain tools to drive efficiency for presales colleagues.

Essential:

• A solid duration of experience in a software company within consulting or other customer facing group.
• Work experience 3+ years in relevant industry setting.
• Fluency in English (verbal and written) and local language.
• Appropriate post graduate education, University degree, or equivalent professional qualifications, in a field relevant for the functional area.
• We support presales teams globally; any additional language is a plus.

Desirable:

• Previous experience of IFS assyst or other ITSM and ITOM applications is a plus.
• Understanding of presales and sales activities in a software company
• Knowledge in SQL and expertise in scripting
• Experience in PowerBI or other analytical tools
• An understanding of UX Design and application on demos.