Identity Engineer (L2)

See yourself at Twilio

Join the team as Twilio’s next Software Engineer, Email Identity. 

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

The Customer Lifecycle group is central to Twilio's continued growth. We work closely with stakeholders and product teams to design and implement the infrastructure for all customer activities on our system. This includes everything from sign-up/sign-in, authentication & authorization processes to account management.

This position is needed to help the Email Identity engineering team build and maintain the email communications platform. On this team you will work on a critical platform that supports daily interactions from thousands of our customers worldwide. The ideal candidate for this role is a self-motivated individual, passionate about large-scale software design, development, deployment, and operation, with a growth mindset, eager to enhance Twilio's next-generation communications user experience. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Responsibilities

In this role, you’ll:

• Design, develop, test, and deploy Identity features, while refactoring and addressing technical debt.
• Participate actively in backlog refinement, Agile ceremonies, and collaborate with your team to meet sprint commitments.
• Manage work using GitHub, Jira, and our build/deploy systems.
• Take ownership of service reliability by responding to incidents, participating in the on-call rotation & post-incident reviews.
• Collaborate across all phases of projects to continuously improve our email platform.
• Troubleshoot and resolve issues within your team’s domain, independently or as part of a team.
• Ensure clear and comprehensive documentation of the projects you work on.
• Continuously acquire new technical skills and knowledge to thrive in a fast-paced and dynamic industry.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's degree in Computer Science, Engineering or a related field, or equivalent training, fellowship, or work experience.
• 3+ years of software development experience with highly available applications in modern programming languages such as Ruby, Go (preferred), Python, Java, or C++.
• Proven experience in building and maintaining reliable, scalable, and testable software that performs well in production environments.
• Recent experience in designing and building RESTful APIs.
• Familiarity with implementing automated testing and CI/CD pipelines in modern development environments.
• Advocate for best engineering practices, including development and test techniques, security, and automation.
• Ability to dive deep and resolve complex production issues in collaboration with your teammates.
• Positive attitude and eagerness to learn quickly within a collaborative, small-team setting.
• Demonstrated ability to independently learn new technologies and skills.
• Strong communication skills, both oral and written, with an emphasis on clarity and conciseness.

Desired:

• Working knowledge of SQL/NoSQL databases / AWS Dynamo & Aurora.
• Familiarity with microservices, highly performant APIs, and web security.
• Deploying cloud applications in a multi region environment.
• Ability to influence and build effective working relationships with all levels of the organization.

Location

This role will be Remote position.

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only*

The estimated pay ranges for this role are as follows

• Based in Colorado or Washington D.C. : $112.320 - $140.400 USD  
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118.960 -  $148.700 USD.
• Based in the San Francisco Bay area, California: $132.160 - $165.200 USD.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until October, 17th, 2024 but may change based on business needs.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].