Main Missions
- Ensure contract renewal for our existing accounts
- Ensure customer satisfaction, engagement, and success
Within the Label and Artists Solutions team, you will be responsible for a portfolio of strategic clients and define with your manager the best solutions to maximize client satisfactions and services execution. As the clients’ point of contact, you will be responsible for:
- Delivering flawless service, and ensuring cross-functional collaboration of teams:
- Operational support (within internal team)
- Marketing optimization (with Editorial and Marketing Partnership teams)
- Proactively providing the best strategic support (go-to-market strategies, quarterly business reviews, providing insights, etc.) with the use of digital distribution knowledge
- Fully comprehending the client needs and identify potential services to upsell
- Participating in year-on-year development of customer’s revenue and gross margin through analyzing data from the dashboard and continuously monitoring the performance
- Ensuring timely renewal of contracts
- 3 - 4 years in music business
- Proven track record in sales and effective negotiation skills
- Added advantage if you have in-depth knowledge, passion, and connections in hip-hop music
- Solid network in the music industry
- Passionate about technology, data and artists development
- Understanding of the music ecosystem
- Analytical and data-driven
- Performance-driven
- Active listener, relationship building
- Fluent in English and native language
Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.
