The main purpose: Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum first line diagnostic and repair support. To ensure the provision of prioritized support services for members of the executive team and senior management. To engage in the delivery of services (often complex and leading edge) to clients, staff and delegates. The position will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.
Reporting to the: ICT Service Delivery Manager
Key responsibilities will include but are not limited to:
System / application / network support to ensure service availability – install, upgrade, support and troubleshoot applications hosted on various servers.
Operational support to ensure supporting ICT service availability – dealing with hardware and application support queries and issues
Desktop support to ensure that supporting services are available to the business – interact with numerous computer platforms in a multi-layered client server and hybrid cloud environment
Contract and service provider management to ensure consistent quality and value for money is achieved
ICT governance to ensure the business is not exposed to risk
Successful project implementation
Administration ensuring best practices are adhered to
