We are Kaizen Gaming
Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 16 markets with 2 brands, Betano & Stoiximan.
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to press play on potential?
Let’s start with the role
We're looking for a Helpdesk Technician to join our team in Bogotá and support our employees!
As an Helpdesk Technician will:
- Diagnose and resolve hardware and software issues for internal employees, leveraging your technical knowledge and initiative.
- Manage user accounts, including setup for new hires, updates for departing employees, and role changes.
- Set up, install, and configure equipment for new team members, tailoring systems to individual needs.
- Proactively communicate with users about support tickets, keeping them informed on progress and estimated resolution times.
- Collaborate with internal and external teams to solve problems and improve processes.
What you'll bring:
Our ideal future co-worker is a strong team player, promotes transparency and cooperation with an agile mindset and has a strong sense of ownership. We expect you to have:
- Experience providing IT technical support.
- A customer-oriented mentality and excellent problem-solving skills with a critical thinking approach.
- Experience troubleshooting issues within Microsoft and Apple environments.
- Familiarity with standalone and network printers.
- Experience with ticketing systems.
- A collaborative spirit and willingness to work effectively with others.
- The ability to prioritize tasks efficiently.
- Strong English skills.
Nice to Have
- Familiarity with Active Directory.
- Knowledge of Jira.
- Basic Networking skills.
Kaizen Gaming Perks
- 🕑 Hybrid way of working
- 🏃 A buddy will support you with your onboarding
- 💸 Competitive pay & bonus scheme
- 👩⚕️ Private health insurance for you and your family
- 💰 Monthly meal allowance
- ⭐Developmental 360° feedback framework
- 📚 Unlimited access to Udemy & continuous training
#LI-Hybrid
#LI-PROMOTE
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