ICT Support Associate

Let’s start with the role

Are you a motivated and customer-focused IT professional with excellent Bulgarian language skills? We're looking for a Helpdesk Technician to join our team in Sofia and support our employees!

As an ICT Support Associate you will:

• Diagnose and resolve hardware and software issues for internal employees, leveraging your technical knowledge and initiative.
• Manage user accounts, including setup for new hires, updates for departing employees, and role changes.
• Set up, install, and configure equipment for new team members, tailoring systems to individual needs.
• Proactively communicate with users about support tickets, keeping them informed on progress and estimated resolution times.
• Collaborate with internal and external teams to solve problems and improve processes.

What you'll bring:

• Experience providing IT technical support (at least 1 year).
• A customer-oriented mentality and excellent problem-solving skills with a critical thinking approach.
• Experience troubleshooting issues within Microsoft and Apple environments.
• Strong knowledge of Windows operating systems, MS Office, and G Suite applications.
• Familiarity with standalone and network printers.
• Experience with ticketing systems.
• A collaborative spirit and willingness to work effectively with others.
• The ability to prioritize tasks efficiently

Nice to Have

• Familiarity with Active Directory.
• Knowledge of Jira.
• Basic Networking skills.

Kaizen Gaming Perks

🏃 A buddy will support you with your onboarding.
💸Competitive salary package and bonus scheme.
👩‍⚕️ Health and life insurance for you and your family.
📚 Unlimited access to Udemy & continuous training for all your learning and development needs.
💰 Monthly allowance for lunch & commuting expenses.
💻Nice rigs - 2.5K monitor, latest i7, tons of RAM, fast SSD.
⭐Clear career paths & a developmental 360° feedback framework.