ICT Infrastructure Manager

The Manager, Infrastructure Operations is responsible for leading and managing the Technology Operations & Services teams to ensure the effective delivery, support, and maintenance of business and technical services for applications and infrastructure.

This role encompasses overseeing critical infrastructure systems from networking to both on-premises and cloud-based computing. The ideal candidate will possess a hands-on background in technology operations and be experienced in managing and implementing complex IT environments. 

Key Responsibilities:

• Leadership & Team Management:
  • Lead and manage the Technology Operations and Services teams, focusing on performance management, staff development, and capability planning.
• Operational Oversight:
  • Oversee the IT operational environment for all systems, ensuring adherence to agreed service levels and key performance indicators.
• Strategic Planning & Improvement:
  • Drive continuous improvement initiatives to leverage benefits from contemporary technology services and practices.
  • Develop and maintain the Leidos Infrastructure Plan and roadmap as part of the organisation's Strategic IT Plan.
• Project & Change Management:
  • Lead and oversee large-scale IT infrastructure projects, ensuring they are completed within agreed timeframes and budgets, and manage the implementation of infrastructure changes to minimise service interruptions and maximise business benefits
• Policy & Compliance:
  • Ensure adherence to approved policies, processes, and guidelines, and maintain compliance with certified standards.
  • Act as the Incident Controller for priority incidents, making rapid decisions to restore services and implement workarounds
• Supplier & Contract Management:
  • Manage a diverse portfolio of contracts for hardware, software, and associated services.
• Advisory & Reporting:
  • Provide high-level strategic and operational advice to the CIO, Leidos Management Team, and other senior stakeholders.
  • Report on infrastructure performance, capacity, and improvements, and make recommendations for ongoing enhancements.

Applicants will need to be Australian Citizens, able to obtain and hold a NV-1 AGSVA security clearance. 

About You and What You'll Bring 

Detailed below is experience we're seeking to understand from your application. Should you meet some but not all of the criteria, we still encourage you to apply!

1. Leadership Experience:
   • Proven track record in leading and developing teams, enhancing organisational performance, and building effective relationships
2. Operational Expertise:
   • Extensive experience in managing large-scale, business-critical IT environments, including performance management, capacity planning, and disaster recovery.
3. Change Management:
   • Demonstrated experience in implementing significant changes to complex IT infrastructure.
4. Analytical Skills:
   • Highly developed conceptual and analytical skills to address IT matters and risks effectively.
5. Communication Skills:
   • Exceptional interpersonal, verbal, and written communication skills for effective consultation, negotiation, and report preparation
6. Qualifications:
   • Tertiary qualification in a relevant discipline.
   • Highly desirable: AWS/Azure Cloud certifications, Project Management and Enterprise Infrastructure Certifications.
7. Technical Skills:
   • This role will require the person to have come from a hands-on technical background and able to still demonstrate their skills and understanding to blend and manage the team.
8. Additional Information:
   • Travel: Some travel to other work locations/sites may be required.

What You'll Love

At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups.

You will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.