The ICS Portfolio/Project Manager will oversee and manage a portfolio of client projects, ensuring they align with departmental goals and the company's growth objectives. The role requires a blend of project management expertise, client relationship management, operational knowledge, and a dynamic approach to solving complex challenges in a fast-paced, multinational environment.
Roles and Responsibilities:
Project Management
- Plan, schedule, and execute complex projects to meet departmental goals and growth objectives.
- Monitor project milestones, budgets, and timelines, ensuring successful delivery.
- Identify risks and implement mitigation strategies.
Client Relationship Management
- Build and maintain strong relationships with clients, ensuring satisfaction and long-term engagement.
- Facilitate effective communication, negotiation, and resolution of client concerns.
Operational Excellence
- Oversee onboarding, compliance, and servicing processes for both EOR (Employer of Record) and AOR (Agent of Record) clients.
- Ensure operational processes align with global and regional standards.
Analytical Insights
- Analyse performance metrics and operational data to guide business decisions and optimize service delivery.
- Provide actionable insights to stakeholders for process improvement.
Contract and Regulatory Management
- Draft, review, and facilitate the execution of contracts and legal documents.
- Advise clients on country-specific regulations, ensuring compliance in both EOR and AOR contexts.
Team Training and Development
- Train and mentor team members, fostering a high-performance culture.
- Provide guidance and support in company-specific operations and industry best practices.
Interdepartmental Collaboration
- Coordinate with internal departments to resolve client issues and ensure seamless service delivery.
- Act as a bridge between clients and internal teams for efficient problem-solving.
Documentation and Reporting
- Maintain accurate documentation of client interactions, agreements, and project progress.
- Prepare and present reports to stakeholders, highlighting key performance indicators and achievements.
Adaptability and Growth
- Maintain a dynamic and adaptable approach to managing complex, multifaceted projects.
- Pursue continuous learning and improvement to stay ahead in a fast-paced industry.
Requirements
- Bachelor’s degree in Business, Project Management, or a related field.
- Minimum of 5+ years in project management, preferably in a multinational environment. Experience in EOR/AOR services is highly advantageous.
- Proficiency in CRM platforms, project management tools, and client portals.
- Strong IT skills, with the ability to quickly adapt to new systems.
- Proven track record of using data-driven insights to improve performance.
- Open to other ad-hoc tasks as and when required by management.
About Us
GoGlobal is a leading global expansion service provider offering comprehensive solutions in global recruitment, employment, payroll and compliance services. As a trusted partner, we specialize in assisting businesses with their human resources, taxation, accounting, and all corporate services essential for seamless global expansions and operations. With a robust presence in over 100+ countries, our expertise extends to recruiting, employing on behalf of clients, facilitating payments, and establishing operational footholds, including legal entities, bank accounts, and ensuring annual compliance worldwide. Powered by cutting-edge technology, our solutions complement our experienced on-the-ground experts, enabling us to navigate and address the unique intricacies of each locale with a cohesive global strategy.
Why GoGlobal
GoGlobal, as a privately-owned company, offers its clients genuine global solutions! We stand out from the crowd as we make swift decisions aligned with our ambitions, free from outside investor pressures. This gives us the flexibility to quickly adapt to market changes and seize unique opportunities. Instead of distributing earnings to shareholders, we invest our profits back into the business, fuelling growth that’s driven by our own revenue and our team’s performance. Without expectations from external investors, we have the freedom to chart our own course and our success. Winning in our own way is what drives us.
Most importantly, our independent ownership allows us to preserve our culture that is rooted in our core values; prioritizing people, focusing on performance, embracing candor, valuing diversity, being agile and adopting a contrarian approach. With a diverse and growing team members across more than 45 countries, we embrace differences, practice empathy and encourage feedback. We operate in a trust-based environment where our team members are empowered to do their best work without the complications and challenges of navigating silos and unnecessary bureaucracy.
Join us as we leverage innovative thinking and teamwork to explore new opportunities and possibilities!
How we are different
- We’re private: We totally respect that many companies raise a lot of capital and we applaud these successes. At GoGlobal, we simply like people actually in the business to control the business.
- We’re not a rocket ship: We’re pretty happy on earth. Growth isn’t everything.
- We’re not a tech company: We fundamentally believe that this industry cannot be replaced by tech in the foreseeable future and it’s the people that make the difference.
- We’re profitable: We’re pretty prudent in how we spend money because we’re managing our business without outside investors. That said, we’re profitable and continue to grow sustainably. We sleep better at night knowing that we don’t have to raise money. Maybe it’s a little old school, but we believe businesses should be profitable to survive long term.
- We’re diverse. No, really, we are. Compare the team on our website to others you know. We think you’ll agree!
- We’re transparent: Every month we openly share our strategy and financials so you feel ownership of your role in the company’s success.
- We’re structured as a partnership versus a corporation: We’re the only one in our industry that’s structured this way, allowing us to attract some of the best talent since everyone has the opportunity to be a partner in the firm.
- We are the underdog: We think it’s more fun to be a pirate than to be in the navy.
What we offer
- Global career: Work alongside the best talent from diverse backgrounds in a fast-expanding international business
- Results-driven culture: Excel in a result-driven environment that recognises and rewards high performance
- Remote work: Embrace flexibility with our remote work environment
- Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace.
- Wifi: Get your home wifi costs covered, ensuring you are always connected.
- Annual training: Benefit from an annual training allowance to further your professional development
Ready to take the next step in your career with us? Apply now!
Protecting Yourself Against Recruiting Scams
Please be aware that there are people impersonating GoGlobal employees and creating fake job listings to steal personal information and/or money from candidates. We want to make sure that all interested applicants stay safe when applying for jobs at GoGlobal.
Follow these tips to safeguard your personal information:
Verify Job Listings:
- All legitimate GoGlobal job openings on external platforms (e.g., LinkedIn, Indeed) are also listed on our official website: GoGlobal Careers. If you spot a GoGlobal position solely on a job board, without a corresponding listing on our site, it's likely a scam.
Check Email Domains:
- GoGlobal employees only use email addresses ending with "@goglobal.com". If you receive communication from someone claiming to be from GoGlobal, ensure their email domain matches our standard.
Validate Job Offers:
- Legitimate job offers at GoGlobal entail a rigorous interview process involving multiple rounds. Be wary of any offer received without undergoing this standard procedure.
Protect Personal Information:
- GoGlobal never solicits passport details, financial information (such as credit cards or bank accounts), or money from job candidates. If asked for such information prior to a thorough interview process, it's likely a scam.
Verification Assistance:
- If you've received a job offer from GoGlobal but are unsure of its legitimacy, contact us at [email protected] before divulging any personal information for onboarding purposes. We're here to assist you in verifying the authenticity of the offer.
Stay vigilant and prioritize your security throughout the job application process. If you encounter any suspicious activity, don't hesitate to reach out to us for clarification. Your safety is paramount to us at GoGlobal.
**Kindly review the provided privacy notice (LINK) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.
