Primary responsibilities:
- Manage all access requests (joiner, , 3rd party ,mover, leaver, application, software, distribution lists, drive access etc) that are assigned and deal with within defined targets to the established standards ABF IS policy
- Support the service desk with contact handling as required
- Ensure all actions and activities are logged and auditable.
- Support the SSC Security & Risk Manager with audit and access reporting.
- Maintain procedures and work instructions for the IAM function.
- Deal with customer issues directly as transferred from the service desk.
- Provide support for access requests including the set-up of new user accounts, including using the BME process.
- Provide Subject Matter Expertise advise to other IS and IT colleagues in relation to user administration and user security enquiries
- Liaise with BU IS to progress application access requirements
- Maintain highest quality of updates to tickets
- Keep users informed throughout process as and when required.
- Escalate issues and complaint to appropriate level
- Highlight trends or issues with process into line and problem management
- Creates knowledge information relating to the ongoing development of operating procedures and work instructions for the IAM team
- Supports the Team Leader in the induction and training of new staff
Experience : 4+ years
Hiring Mode : C2H
Billing : Max 60K per month
