We are seeking a dynamic and customer-focused individual to join our team as a Customer Service and Social Media Specialist. This hybrid role requires a passionate professional who can deliver outstanding customer support and effectively manage our social media presence.
Customer Service Responsibilities
- Provide exceptional customer service via email, live chat, and voice calls.
- Utilize customer service desk software platforms like Zendesk or Kustomer to manage and resolve customer inquiries efficiently.
- Develop and maintain a comprehensive knowledge base for customer self-service and internal use.
- Handle customer feedback and complaints professionally, ensuring customer satisfaction and loyalty.
Social Media Management Responsibilities
- Manage and monitor social media accounts for our brands, including content creation, scheduling, and engagement.
- Develop and implement social media strategies to increase brand awareness and engagement.
- Respond to comments, messages, and reviews on social media platforms in a timely and professional manner.
Qualifications
- Minimum of 2 years of experience in customer service and social media management.
- Experience in the lighting and/or home goods industry is mandatory
Skills & Competencies
- Proficiency with customer service platforms like Zendesk or Kustomer.
- Strong understanding of major social media platforms (Facebook, Instagram, Twitter, Pinterest, etc.).
- Excellent verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills with a customer-centric approach.
- Creative thinker with the ability to generate engaging content.
- Team player with strong collaboration skills.
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and explaining why they are the ideal fit for this role.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
