FUNCTIONAL OVERVIEW:
Employee Relations
- Represents company on Labor related cases
- Serves termination notices
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Facilitate exit procedure for resigned and terminated employee
- Processes employee separation documentation
- Processes and routes clearance
- Prepares last pay request
- Conducts exit interview and submits summary of exit interview
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Releases exit documentation
- Last pay
- Prepares Release Waiver & Quit Claim
- Prepares Certificate of Employment
- Coordinates with HR-Timekeeping & Payroll for Certificate of Contribution (SSS, Pag-ibig & PhilHealth)
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Counseling, grievance and discipline for all staff
- Conducts investigation on complaints and grievances
- Facilitates the resolution of any employee relations problems
- Counsels employee regarding work, family or personal problems
- Handles grievances of the employees, in a sensible manner
- Prepares and issues disciplinary action memorandum
Account Management
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Conducts regular site visits for off-site accounts
- Brings pay-slips, documents, etc. to offsite accounts
- Meets with Team Leads and discusses concerns or updates
- Takes note on offsite concerns and discusses concerns to HR Head for immediate action
- Conducts Focus Group Discussions, as needed
- Participates in meetings that involve a range of issues as needed and/or assigned (e.g. personnel actions, regulatory requirements, actions involving outside agencies, inter-department needs, collective bargaining, etc.)
Performance Management
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Ensure timely communication / execution / completion of the Performance Management Process
- Distribution of performance evaluation forms
- Records performance evaluation results
- Computes performance ratings
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Maintains performance evaluation tracking system
- Tracks and monitors performance evaluation
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Prepares employment documentation
- Regularization
- Personnel Action Memo (PAM)
Compensation and Benefits Administration
- Administers both government mandated and company initiated benefits which includes government and company loans
- Ensures that all benefits administered are consistent to the employees’ corresponding status and level
- Maintains a record of all employee movement such as promotion, regularization, and merit increase / salary adjustments
- Handles HR Information System and 201 files
Employee Engagement
- Works with rest of HR team on company events
- Conducts new hire orientation
Records and Reports Management
- Prepares monthly and yearend reports on terminations, transfers, promotions, disciplinary action and other information required
- Prepare reports on complaints, counseling, grievances, surveys and other adhoc tasks
Others
- Performs miscellaneous clerical functions and special projects as assigned
- Performs general office support functions and assists personnel as necessary
- In the absence of HR Head, handles issues and inquiries and supply authorized information to employees related to Employee relations
- Other duties as assigned
PERSONAL SKILLS & QUALITIES
- Flawless integrity, with orientation towards compliance and people management
- Excellent English communication skills, both written and verbal
- Strong business acumen, with an entrepreneurial mindset
- Excellent time management skills with a strong sense of urgency
- High energy, team orientated
- Excellent management / organizational skills
- Precise, accurate, attention to detail a must
- High learning aptitude with the ability to work unsupervised
- Confident to practice responsible transparency at all times
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Must demonstrate initiative and a ‘can do’ attitude – solutions-oriented and results focused
QUALIFICATIONS & EXPERIENCE
- Minimum of 8 years’ experience in Human Resources operations
- Extensive experience in
- Exposure to and understanding of
- Must have an entrepreneurial mindset – accountable for recommendations and decisions, and a good understanding of commercial approaches
- Strong preference towards documentation and experience in document management is required
- Experience in the outsourcing / offshore staff solutions industries is required
- Degree qualified, preferably Psychology or Behavioral Sciences related, from a reputable College or University
