Title:
Human Resource Associate
Job Purpose:
The Human Resources Associate is a full-time position providing general administrative support for the Marken global human resources team. This position is located at our RDU (Raleigh-Durham) office and will support the Human Resources needs of our locations throughout the NORAM/LATAM regions. This position requires the ability to communicate professionally with people at all levels of the organization. The successful candidate must be a self-starter, who is always able to always exercise good judgment and solid decision-making skills. They should be able to competently recognize when issues require escalation. This individual must be extremely organized and able to effectively prioritize and multi-task. Having a strong customer service attitude and mentality is critical in this role, as is the ability to effectively contribute within a dynamic team environment. As this position has access to confidential data on a daily basis, this position also requires extreme discretion.
Main Duties and Responsibilities:
- Support general benefits administration.
- Maintain in-house leave administration process.
- Maintain HR information and manage relevant employee processes in the HRIS system, ensuring information is entered timely and accurately.
- Provide guidance and support on day-to-day general employee relations issues escalating more complex issues to a member of HR management and/or legal as appropriate.
- Perform new hire on-boarding including conducting new hire orientation for both local and remote employees.
- Ensure consistent implementation of HR programs and company-wide policies, procedures and guidelines.
- Create and maintain HR forms and documents (Adobe, Word, etc.).
- Maintain current HR files and databases (updating and maintaining employee benefits, employment status, and similar records).
- Performing file audits to ensure that all required employee documentation is collected and maintained.
- Completing termination paperwork and assisting with exit interviews.
- Support HR project initiatives as assigned.
Requirements:
- Bachelor’s degree in Human Resources or relevant experience.
- Bilingual in English and Spanish preferred.
- Knowledge of human resources and applicable labor laws
- HR Certification preferred.(SHRM, PHR)
- Prior experience with benefits and leave administration.
- Experience acting as the first line of contact for employee benefit and other HR related questions.
- Strong skill set in Microsoft products, particularly Outlook and Excel.
- ADP Workforce Now experience desired.
- Must possess a strong work ethic and ability to adapt communication style to different audience members.
- Ability to work independently and within a team in a fast-paced and high-volume environment with emphasis on accuracy and timely processing.
- Must possess strong interpersonal skills
- Must be able to communicate clearly, both written and orally.
- Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information.
- Must be able to prioritize and plan work activities as to use time efficiently.
- Must be organized, accurate, thorough, and able to monitor work for quality.
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
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