Greater London, United Kingdom

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

JOB SUMMARY

As a People/HR Advisor at Iterable, you will provide effective and proactive day-to-day support to employees and people managers across the entire employee life cycle with an emphasis on ensuring localised procedures are in place to streamline overall HR systems and processes.

PRIMARY RESPONSIBILITIES

First point of contact for HR-related queries within the region. Work closely with in-region and international counterparts to determine best route for resolution.
Execute, track and resolve employee relations cases in-region: - disciplinary, grievance, sickness, and performance management. Work closely with global team and outside counsel to ensure alignment with policies, procedures, and applicable laws
Advise on the grievance, disciplinary, and appeals processes for workplace wrongdoing, performance issues, and any other issues that employees may grieve as allowed in-region.
Support the development of new streamlined robust ways of working in the local People team including the development of new HR policies, processes and supporting documents.
Coordinate UK specific leave policies and requests where needed. Provide subject matter expertise to global benefits and leave policies.
Lifecycle management including the in-person (London) onboarding process, probation period management and offboarding which includes conducting exit interviews.
Work with the Senior HR Manager and the wider business, ensuring operational excellence across all aspects of the People Function.
Support the management of immigration processes and facilitating international mobility for employees across all client groups of the business. Including initial immigration applications, renewals, and supporting existing employees who are relocating to international offices.

REQUIRED QUALIFICATIONS

Core Competencies:

Have 5+ years HR Generalist experience and are accustomed to working in a fast-paced environment with a solid understanding of UK employment law.
CIPD Qualification or equivalent
Experience directly working with managers on employee relations issues from grievances to performance management.
Have a natural flare for creativity - you see a challenge or issue and your first thought is how to fix it.
Cross functional collaborative team experience
Previous experience within a US headquartered international Tech company would be advantageous
Pride yourself on your time management skills – you know when to push forward and when to hold back, but you’re always on top of things.
Are a brilliant team player – no task is too big when it comes to supporting your fellow People Team members.
Always strive for excellence – that’s not to say perfection, but your passion and flare for all things People is clear for everyone to see.
Have previous experience of managing restructuring processes.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Apply for this job

Iterable is hiring a

Human Resources Advisor, EMEA