ShopBack is hiring a

Human Resource Business Partner (South-East Asia)

Bangkok, Thailand
Full-Time
Our Journey
ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

Reporting to the Regional HRBP in Singapore and partnering closely with the leadership team across the South-East Asia region, the HRBP advises managers on employee lifecycle management, talent management and drives a high-performance culture while taking a hands-on approach in HR operations. 

Acting as the primary point of contact for managers and employees in markets in the South-East Asia region, you will work with the in-country leaders to understand their operations and to drive performance through their teams. This is a challenging role where you will grow professionally, while directly impacting employee experience and organizational growth across the region. To be successful, you must operate at both strategic and operational levels as an individual contributor.

Responsibilities

  • Partner with stakeholders in markets in the South-East Asia region(such as Thailand, Philippines, Indonesia etc) to acquire in-depth knowledge of their operations and teams, and deliver HR policies and strategy within the business units.
  • Ensure successful onboarding processes in assigned markets, enhancing the initial employee experience.
  • Leverage data and insights, propose and track action plans to address and improve engagement and retention.
  • Guide leaders and managers on performance management and enhance their effectiveness in people management and talent development.
  • Manage employee disciplinary issues and advise managers on handling each case appropriately.
  • Act as a culture guardian and promoter, understanding the team’s culture and championing core values in all aspects of work and performance.
  • Transform high-level people strategies into ground-level execution by customizing project plans and implementations, assisting team leads in organizational changes.
  • Assist in designing new organizational structures or re-aligning team members to optimize performance and growth.
  • Establish and manage strong relationships and engagement with staff at all levels becoming a trusted partner for proactive outreach.
  • Deliver excellent employee experience through seamless and efficient management of each step of the employee life cycle, from onboarding to career transitions.
  • Provide insights on requirements for critical HR projects, support business case scenarios to drive the betterment of employee experience and HR service delivery.
  • Other ad-hoc tasks as assigned. 

Requirements

  • Bachelor’s degree from a reputable University 
  • At least 5 to 8 years of relevant HR management, with experience supporting SEA or other regional countries, preferably in eCommerce or technology companies. 
  • Excellent command of English, both written and spoken is required as you will need to drive partnership and communication with stakeholders across markets.
  • Proficiency in other languages (such as Thai, Bahasa Indonesia, etc) is an advantage to manage stakeholders in local markets.
  • Good knowledge of employment legislation in SEA, with strong experience in employee relations.
  • Proficient in dealing with people data, metrics and providing insights through analytics.
  • Ability to effectively influence, communicate, and present at all levels of the organization.
  • Ability to deal with ambiguity at all times, needs to understand and react quickly to changing priorities even when not all the information is available.
  • Strong work ethics, ability to handle confidential information sensitively and with integrity,
  • Good planning, organizing, analytical and problem-solving skills
  • Comfortable with fast-paced environments and not afraid to "roll up your sleeves" to get things done.
  • Adept at working with diverse teams of different cultures and personalities.
  • Demonstrated ability to take initiative and strong “can-do” attitude.
  • Proficient in G-Suite applications. Familiarity with HR systems is a plus.

ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
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