HR Shared Services Manager

Applications will be received until 9:00am EDT on Wednesday, November 20, 2024.

A detailed job description is available HERE.

Salary Grade: Level 16 - $87,850 in starting year

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. 

The HR Shared Services (HRSS) team streamlines back-office operations for International and HQ units, ensuring efficient HR administration throughout MSF Canada. The team optimizes administrative processes, maintains legal compliance, and delivers exceptional service. Their work includes contract management, policy development, insurance administration, payroll and benefits, HR systems management, performance reporting, and strategic initiatives.

As a strategic leader of the HRSS team and through dedicated HR administrative support and proactive, collaborative policy enhancement, the HRSS Manager will foster a positive employee experience and strengthen HR operations to empower a supportive and responsive workplace. 

MSF Canada is looking for a manager for our HRSS team who will:

• Provide qualitative and effective HR administrative support with a view to fostering positive interactions between employees and the organization, enabling an exceptional employee experience
• In collaboration with other HR managers, regularly evaluate policies and procedures and provide recommendations for changes, allowing MSF to act as a responsible employer
• Lead the HRSS team to provide the first line of response to escalated administrative issues coming from domestic and field staff, ensuring employees’ issues and concerns are resolved in a timely, professional, and accurate manner
• Oversee the development of the strategy, planning, and follow-up of the team’s work plan, budget, tools and systems, as well as leading, motivating and supporting HRSS team members

The successful candidate will demonstrate:

• A commitment to MSF's principles, including cross-cultural awareness, and service orientation
• Fluency in English and high proficiency in French (spoken and written)
• Training, education, or a combination of training and experience in Human Resources, Business Administration, or a relevant related field
• Proven experience leading and developing teams
• Progressive HR experience, specializing in operations and administration
• Strong knowledge of HR practices and employment laws in Ontario and Quebec
• Familiarity and/or experience in recruitment, onboarding, compensation, benefits, performance management, and employee relations
• Strong background in salary structures and benefits program design
• Excellent communicator with proven report writing and presentation skills
• Experience in data analysis, metrics tracking, and statistical analysis
• Track record of implementing organizational policies, procedures, and systems
• Advanced proficiency in HRIS platforms and Microsoft Office Suite, particularly Excel
• Strong project management and problem-solving skills
• Thrives in fast-paced environments while managing multiple priorities
• Preference for candidates with international non-profit and administrative policy experience

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to [email protected].