HR People Operations Manager: Sofia

A bit about us

Do you want to join one of the world’s fastest growing sports technology companies? 

Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We’re looking for enthusiastic and ambitious people to join our talented team.

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. 

We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The Function: 

The People team at Genius serves a client group of circa. 2,000 colleagues In 13 countries. The People function has seven pillars of responsibility; Talent Acquisition; Reward; Training & Development; Employment Counsel; People Systems, Data & Process; People Partnering and; People Operations.  

People Partnering and People Ops work hand in glove across the People lifecycle, calling on the subject matter expertise of other pillars. People Partnering look across the department/functional relationships globally whereas People Operations look across the country and global people propositions.  

Role overview:

Reporting into the Head of People Operations ,the People Operations Manager: Is responsible for a client group of circa 350. The role manages two People Operations Assistants, one of which is currently vacant. 

The role Is the In-country People team representative for Genius working with colleagues and managers across the entire employee lifecycle focused on operational excellence, compliance, engagement and wellbeing. You are one of five People Operations Managers who work together globally with the wider People team as we cultivate a 'one Genius' philosophy,

Main responsibilities: 

Operational delivery excellence: As the custodian of the People team in Sofia, the role is responsible for the end to end operational delivery of the employment experience; onboarding, payroll, benefits, management of the company's cyclical processes (eg, pay review, performance management) working with colleagues and managers on all aspects of delivering these.  
Payroll and Benefits:  Day to day responsibility for the successful onboarding, payroll processing and benefits enrolment, working with our payroll and benefits providers and finance colleagues on the delivery of these cyclical process. 
People Processes and Controls: This role has two focuses in this regard; firstly ensuring compliance with Internal policies, external regulations and controls are met. The second aspect Involves working with key stakeholders (eg, finance, systems teams) to develop new ways of working that may be more effective and appropriate to our size.  

People Policies: Contributing to the development of Genius's People policies and ensuring appropriate applications of these. Providing market Insight about what will help us maintain a competitive edge, to shape our policy design. 

Engagement, performance and culture: Working In partnership with the wider People team as appropriate, supporting our managers in developing their management capability and effectively leading their teams to drive sustainable high performance. Coach and advise managers and staff to improve performance and deal with any issues. Help articulate and embed ‘how things get done around here’ and continue to evaluate how we evolve this as the business grows organically and inorganically. Work towards local initiatives to drive employee engagement, talent retention, and learning and development. 

Employee relations: Handle individual and collective employee relations issues in a practical and legally compliant way. This could involve anything from helping resolve informal disciplinary and grievance matters, through to absence management, termination of employment, and ultimately managing aspects of major ER programs

Data, Systems & Documentation: Take ownership of People data integrity, ensure it’s clean and regularly updated, and coach local stakeholders on using It effectively (e.g. to help analyse trends in sick pay, absence rates, leavers, engagement etc). Lead effective use of Workday and other HR systems within user groups. Own local People documents developing a Genius tone in conjunction with internal comms, across our population regularly reviewing and updating as appropriate in line with business needs. Document and process joiners, leavers and job changes 

Projects & Programmes: Act as the People team lead on people orientated programmes such as payroll governance programmes, benefits renewals, global engagement campaigns (eg, D&I, mental health awareness), implementation of any new people technology.

Key stakeholders: 

• Genius colleagues
• Managers and leaders (based in both Medellin and In other regions where line management Is cross border)
• People Operations colleagues
• People Partnering team
• Regional finance team
• Employment counsel, Reward, Talent Acquisition, Training and Development
• People Policy & Process and People Systems and Data leads 

Previous experience:  

We are looking for a proactive HR operator with the following experiences: 

• Ownership of People Operations processes In a multi-state organisation
• Proven experience In a fast paced, maturing organisation
• Working with managers to troubleshoot and develop pragmatic solutions to People related matters
• End to end experience of the People operations lifecycle (eg, onboarding, managing payroll, benefits, job changes)
• Experience working as part of a global HR team would be preferred
• Knowledge of working with HRIS systems (Workday preferred)
• Excellent relationship building – a team player with credibility and a sense of humour. Your ability to effectively work with and gain the trust of stakeholders
• Awareness of country specific nuances, working with people teams on the ground and as necessary, legal counsel to understand legislative and cultural backdrops In order to develop pragmatic approaches and solutions
• Experience working with diverse workforces within one organization and an appreciation of differing motivators that may exist within cohorts 

Behaviours 

• A passion for operational excellence and engagement creating great employee and manager experiences through utilisation of technology
• Approachable and credible with colleagues at all levels
• An eye for detail and organisation
• Strong communication skills: clear, accurate and engaging, both verbally and in writing. Versatile in your approach, able to deal with a range of smart stakeholders with their own needs
• Exemplifies the values set out in our Genius Sports ‘GamePlan’: always be on the ball (think big, and get stuck in); play fair, play to win (do the right thing, and go fast/aim high); and believe in better together (express yourself, and win as a team)
• A collaborative approach - thrives In working with wider People team members to deliver effective People Interventions

What’s in it for you? 

As well as a competitive salary and annual leave allowance, our benefits include health insurance, and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities. 

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses. 

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.