HR Operations Shared Services Supervisor

Cortica is looking for a HR Operations Shared Services Supervisor to join our growing team!  

In this highly collaborative role, you will oversee the creation, implementation and administration of operational processes associated with the employee lifecycle, including onboarding, employee changes and notifications, offboarding, and general inquiries. This position ensures daily operations run smoothly and processes are compliant, consistent, timely, and efficient, contributing to the development and improvement of HR processes and procedures. You will also concurrently complete these processes and procedures as team staffing and transaction volume demand. 

We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission! 

Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities. 

What will you do? 

• • Lead the implementation, administration and auditing of HR processes 
  • Manage HR Operations team members, providing leadership and guidance to HR Operations teammates 
  • Identify processes for improvement in service of our employees 
  • Oversee documentation of HR procedures and employee knowledge base 
  • Maintain and report on HR Operations Key Performance Indicators 
  • Manage HR Ticketing System and ensure timely, accurate, customer service-oriented responses 
  • Participate in implementing department goals, objectives and systems 
  • Monitor HR Operations work quality and accuracy, providing coaching and feedback to direct reports 
  • Develop and deliver HR trainings for HR Operations team, employees and managers 
  • Other projects as assigned  

We’d love to hear from you if:  

• • Passion for building something new and operating in an environment that is fluid and entrepreneurial 
  • 5 years of HR experience with knowledge of operational HR 
  • Demonstrated leadership or supervisory experience 
  • Knowledge of current rules, regulations, laws, principles and practices related to HR records and HRIS administration 
  • Working knowledge of employment law (federal, state, and local), employment legislation, and compliance 
  • Ability to measure performance through analytics and transform the results into actionable plans 
  • Strong relationship management, judgement, and leadership skills, with the ability to work on both departmental and cross-functional projects 
  • Customer service-oriented – driven to find the best solution for everyone 
  • Strong communication and interpersonal skills, delivering both good and bad news in a professional, compassionate manner 
  • Advanced Excel skills 
  • Outstanding organizational skills with strong attention to detail 
  • Self-starter who can work reliably in a remote setting, managing resources with little direction 
  • Uphold professionalism and trustworthiness in dealing with sensitive and confidential information 
  • An eye for process improvement, taking whatever is given and making it better than when you started 

Your Compensation & Benefits  

Cortica cares deeply about the well-being of each member of our team, and we have created a passionate, caring, and growth-minded culture that helps teammates thrive! As a Cortica teammate, we’ll support your well-being through medical, dental, and vision insurance, a 401(k) plan with company matching and rapid vesting, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursements for professional development and continuing education, and referral bonuses. We value you and the experience you bring to your role, and are proud to provide you with a compensation and benefits package designed to enhance all aspects of your life.  

The base pay range for this opening is $68,347.83 to $88,852.17 annually. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range. 

EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: https://tinyurl.com/yvhw6432

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