HR Operations Coordinator (Central Services) - Bangalore

LinkedIn was built to help professionals achieve more in their careers Every day, millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. In HR Operations, we design and deliver scalable support, processes and solutions to build a solid and secure foundation that supports innovation at LinkedIn.

We are looking for a HR Operations Analyst to support our team in providing multiple services within the Hire to Retire lifecycle. You will serve as the first HR contact to manage day-to-day queries on HR policies and programs and provide support and coordination for established processes. Join us in changing the way the world works!

Responsibilities:

• Perform Tier1 HR Operations activities according to the standard operating procedures
• Meet established quality and resolution times for all assigned support  
• Manage data with unwavering accuracy and attention to detail
• Identify when to raise issues and follow the relevant escalation and bug tracking procedures
• Execute and resolve cases and tasks across the employee lifecycle in line with standard operating procedure
• Provide consistent support and assistance to employees, ensuring their HR-related queries and concerns are addressed promptly and effectively.
• Identify opportunities to improve and streamline HR processes & drive self-service through updating knowledge content in aim of enhancing efficiency and overall employee experience.
• Maintain accurate data of all employee interactions and HR activities.
• Identify and escalate issues when necessary, adhering to established escalation protocols and ensuring timely resolution.
• Support User Acceptance Testing (UAT) to ensure new HR systems and processes meet requirements and function effectively.

Basic Qualifications:

• 1+ year of HR or similar business experience.

Preferred Qualifications:

• Bachelor’s degree in any field
• Ability to comprehend and follow processing instructions on SOPs
• Familiarity with HRIS, ATS, workflow management tools, and hire-to-retire processes
• Experience in an HR shared services environment
• Proficiency in using Microsoft SharePoint
• Knowledge of  Excel formulas and functionalities
• Good communication, interpersonal, and project management skill

Suggested skills: 

• Attention to detail 

• Customer Service 

• Communication 

• Problem Solving 

• Knowledge Management 

India Disability Policy 

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.