HR Operations Coordinator

ABOUT THE ROLE

Accela is looking for a HR Operations Coordinator to execute on and support the successful implementation of global HR operations processes and procedures. Reporting to the Director, HR Operations, you will support a diverse workforce that is distributed across the U.S., Ireland, the Middle East, and Australia. This role plays a vital role as a key member of the team and is dedicated to serving as primary first point of contact for Accela employees. The HR Operations Coordinator will accurately answer HR-related questions and manage basic internal and external customer inquiries related to HR in general across areas of HR policies, HR systems, benefits, immigration matters, and onboarding and offboarding procedures. The HR Operations Coordinator supports and facilities Accela’s HR processes and completes administrative tasks as assigned for all business locations. The ideal candidate will have a positive, can-do attitude with a desire to broaden their HR knowledge and skillset.

SPECIFIC RESPONSIBILITIES

• Operational support for HR operations, programs, and processes – emphasis on systems, electronic documents and files, and accurate data entry.
• Provide focused attentiveness and responsiveness to employee questions
• Assist with daily HR operations, including onboarding new hires, responding to employee questions, and completing employee requests, billing, purchase orders, routing documents for approval, filing
• Follow standard operating procedures to maintain compliance with applicable federal, state, and local employment and benefits laws and regulations
• Assist with special projects and perform other duties as needed

REQUIRED QUALIFICATIONS • 0-3 year(s) experience – Bachelor’s degree preferred or relevant experience

• Excellent interpersonal, verbal, and written communication skills
• Demonstrated experience handling confidential information with discretion and integrity
• Exhibits abilities to be customer-focused, detail oriented, efficient, reliable, knowledgeable, adaptable, and empathetic
• Ability to research, analyze, and retrieve data to prepare HR resolutions and ability to explain resolution and solutions to customers
• Experience with ADP Workforce Now, Microsoft Office, and personnel records desired.

ABOUT ACCELA For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING The annual base salary range for this full-time position is $63,000-$75,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.